Leticia Salazar
Port Arthur
Summary
Bilingual patient advocate with a proven track record in client advocacy, effective communication, and financial assistance. Expertise in coordinating care plans and navigating complex patient needs to deliver optimal outcomes. Compassionate patient advocate dedicated to smoothing communication between patients and hospitals. Analytical problem solver and clear communicator. Several years in patient support. Reliable professional specializing in connecting patients with available resources. Computer-savvy and adept at caseload management.
Overview
5
5
years of professional experience
Work History
BILINGUAL PATIENT ADVOCATE
ELEVATE PATIENT FINANCIAL
Port Arthur
01.2024 - Current
- Addressed financial inquiries for patients about medical bills and insurance claims, enhancing understanding of their accounts.
- Informed patients about payment options and financial assistance programs, empowering them to make informed decisions.
- Maintained accurate records of patient interactions and financial documentation.
- Collaborated with internal teams to streamline patient communication processes.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Collaborated with hospital staff members to ensure quality care was provided at all times.
- Organized patient records and updated information in the hospital database system.
- Analyzed patient information to assess eligibility for special programs, facilitating access to necessary resources.
- Assisted with the completion of insurance paperwork for patient coverage.
- Attended meetings with physicians and other healthcare professionals to discuss cases.
Care Coordinator
HEALTHY START COALITION OF OKEECHOBEE FL
Okeechobee
04.2021 - 12.2023
- Coordinated care plans with healthcare providers and community resources to ensure comprehensive patient support.
- Managed case documentation and maintained accurate patient records.
- Monitored client progress and adjusted care plans.
- Maintained accurate client records in accordance with agency policies and procedures.
- Educated clients on available resources and services to empower informed decision-making in their care.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided case management services to ensure the delivery of quality care.
- Scheduled appointments for clients with appropriate medical specialists.
- Facilitated meetings with families and interdisciplinary team members to review patient progress and collaboratively plan future interventions.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
High School Diploma -
OKEECHOBEE HIGH
Okeechobee, FL06-1998
Skills
- Insurance verification
- Financial assistance
- Case documentation
- Client advocacy
- Progress monitoring
- Effective communication
- Relationship building
- Time management
- Decision-making support
- Hospital patient screening
- Medicaid
- Computer savvy
- Verbal and written communication
- Proficient in [software]
- [Language] fluency
- Records maintenance
- Flexible schedule
- Strong empathy
Languages
Spanish
Professional
Timeline
BILINGUAL PATIENT ADVOCATE
ELEVATE PATIENT FINANCIAL
01.2024 - Current
Care Coordinator
HEALTHY START COALITION OF OKEECHOBEE FL
04.2021 - 12.2023
High School Diploma -
OKEECHOBEE HIGH