Cindy Torres
La Porte
Summary
Compassionate person known for high productivity and efficient task completion. Possess specialized skills in patient rights education, healthcare policy navigation, and conflict resolution. Excel in communication, empathy, and problem-solving to effectively support patients' needs.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
Bilingual Patient Advocate
Elevate PFS
Houston
08.2022 - 05.2024
- Acted as a liaison for patients and family members.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Initiated application processes to add patients to assistance programs over the phone and followed through until completion.
Bilingual Customer Service Representative
StarTek
Houston
05.2021 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained a friendly yet professional demeanor during all interactions with customers.
Package Handler
FedEx
Webster
02.2020 - 06.2020
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Packed boxes and stock using organizational guidelines.
- Packed, sealed, and labeled shipments adhering to company standards and protocols.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Education
High School Diploma -
Greeley West High School
Greeley, CO05-2009
Skills
- Patient advocacy
- Healthcare regulations
- Insurance navigation
- Assistance program application
- Customer service
- Effective communication
- Bilingual communication
- Word processing
- Phone and email etiquette
- Payment collection
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Perla Alvarez, Team Lead (Elevate PFS)- 970-415-1007
Timeline
Bilingual Patient Advocate
Elevate PFS
08.2022 - 05.2024
Bilingual Customer Service Representative
StarTek
05.2021 - 10.2021
Package Handler
FedEx
02.2020 - 06.2020
High School Diploma -
Greeley West High School