JANET MUNOZ
Summary
Bilingual Patient Support & Insurance Verification Specialist with 5+ years of experience in high-volume healthcare environments. Skilled in resolving complex billing issues, verifying insurance with accuracy, and supporting diverse patient populations with empathy and professionalism. Strong background in remote work, HIPAA-compliant documentation, and managing sensitive cases. Known for problem-solving, multitasking, and maintaining productivity in fast-paced virtual settings.
Overview
8
8
years of professional experience
Work History
Bilingual Patient Advocate
Elevate Patient Financial Solutions
04.2023 - 04.2024
- Delivered high-volume patient support via phone, email, and text with clarity and empathy.
- Verified insurance eligibility with precision, reducing claim denials and processing delays.
- Guided patients through insurance applications and required documentation.
- Maintained accurate, HIPAA-compliant patient records.
- Resolved inpatient and outpatient billing concerns, improving patient satisfaction.
- CA
Patient Data Manager
Smile America Partners Inc.
Phoenix
03.2021 - 03.2023
- Managed and updated patient records with strong attention to detail.
- Responded to high-volume inquiries from patients and providers.
- Verified insurance information to prevent claim issues.
- Used Excel and Outlook to track enrollments and generate reports.
- Collaborated with cross-functional teams to resolve complex patient cases.
- Phoenix, AZ
Team Lead (Temporary)
Geodis
Phoenix
06.2019 - 03.2020
- Trained and supervised warehouse employees to improve accuracy and productivity.
- Monitored workflow and addressed performance issues.
- Enforced safety procedures and company policies.
- Phoenix, AZ
Sales Associate / Cashier
In Style Brands for Less
Tempe
11.2018 - 05.2019
- Assisted customers, processed transactions, and maintained store presentation.
- Tempe, AZ
Sales Associate
XI Clothing
Phoenix
08.2016 - 02.2018
- Recommended products based on customer needs and maintained merchandise organization.
- Phoenix, AZ
Education
High School Diploma -
Skills
- Insurance Verification
- Patient Support & Advocacy
- Medical Billing Assistance
- High-Volume Call Handling
- Data Entry & Record Management
- Conflict Resolution
- Microsoft Excel
- Microsoft Outlook
- Bilingual: English & Spanish
Languages
- Fluent in English & Spanish
Coursework
- Microsoft Word
- Business Communication
Timeline
Bilingual Patient Advocate
Elevate Patient Financial Solutions
04.2023 - 04.2024
Patient Data Manager
Smile America Partners Inc.
03.2021 - 03.2023
Team Lead (Temporary)
Geodis
06.2019 - 03.2020
Sales Associate / Cashier
In Style Brands for Less
11.2018 - 05.2019
Sales Associate
XI Clothing
08.2016 - 02.2018