Jailene Taveras
Philadelphia,PA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
6
6
years of professional experience
Work History
Bilingual Patient Advocate
Elevate PFS Holdings
Philadelphia , PA
10.2022 - Current
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Maintained patient records and updated electronic health systems to safeguard data.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients and families on healthcare options and financial support resources.
- Advocated for patient rights and access to support resources in healthcare settings.
Relationship Banker
Bank of America Corporation
San Antonio, TX
10.2020 - 08.2021
- Greet clients, schedule appointments, verify and update client information, inform of wait times, call for reminders
- Open checking and savings accounts
- Meet and exceed sales referral goals
- Perform teller duties and ATM balancing and maintenance.
Customer Service Representative
Bank of America Corporation
Philadelphia, PA
11.2018 - 10.2020
- Perform teller duties and ATM balancing and maintenance
- Verify clients, admitting them to their safety deposit box(s)
- Maintain client and bank operations by keeping information confidential
- Cross-sell bank products by answering inquiries, informing clients of new services and product promotions, and directing customers to a branch representative.
Customer Service Representative
Fancy Face Beauty Supply Store
Philadelphia, PA
09.2017 - 04.2018
- Greeted and assisted customers with their shopping needs
- Maintained the standards on the floor and restock items when necessary
- Promoted sales and influence customers to purchase goods
- Conducted and interpret cashier reports
- Handled cash and credit card transactions
Education
Bachelor of Science - Psychology
Grand Canyon University
12-2018
Skills
- Microsoft Office
- Excellent writing and communication skills
- Team oriented
- Customer Service
- Patient rights, HIPAA
- Application Support
- Medicaid knowledge
- Medicare knowledge
- Insurance verifying
- Flexible and Adaptable
- Attention to Detail
- Dependable and Responsible
- Clerical Support
- Good Telephone Etiquette
- Understanding of medical terms
- Insurance coverage verification
- Documentation and paperwork
- Eligibility Determination
- Problem-Solving
- Financial Counseling
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Patient Advocate
Elevate PFS Holdings
10.2022 - Current
Relationship Banker
Bank of America Corporation
10.2020 - 08.2021
Customer Service Representative
Bank of America Corporation
11.2018 - 10.2020
Customer Service Representative
Fancy Face Beauty Supply Store
09.2017 - 04.2018
Bachelor of Science - Psychology
Grand Canyon University
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