Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PRISIEL ALVAREZ

Fort Worth

Summary

Dynamic bilingual patient advocate with proven expertise at Elevate PFS, adept at enhancing patient experiences through exceptional customer service and cultural competence. Skilled in EPIC Systems and social media strategy, I excel in collaboration and community engagement, driving impactful initiatives that foster support and connection.

Overview

7
7
years of professional experience

Work History

Bilingual Patient Advocate

Elevate PFS at JPS Health Network
Fort Worth
01.2024 - Current
  • Engaged with patients from diverse backgrounds and those with disabilities at bedside.
  • Screened uninsured hospital patients to determine eligibility for services.
  • Handled confidential information with discretion and emotional intelligence.
  • Completed necessary applications to facilitate patient care.
  • Delivered exceptional customer service to enhance patient experience.
  • Managed incoming and outbound telephone calls effectively.
  • Collaborated with hospital staff, case managers, social workers, and financial counselors to coordinate support.

Store Manager/Visual Display

Princesa Fashion Shop Inc
Bronx
09.2022 - 10.2023
  • Acquired inventory aligned with trends and customer demographics.
  • Managed social media accounts to enhance online presence.
  • Organized events including raffles and holiday parties to engage community.
  • Developed visual displays to attract customers and boost sales.

Content creator/editorial

Self Employed Web
New York
01.2019 - 09.2022
  • Edited video content to align with creative objectives and maintain brand consistency.
  • Refined video materials to ensure seamless transitions and professional presentation.
  • Developed creative content strategies to boost audience engagement and brand presence.
  • Elevated social media engagement by crafting engaging posts that fostered community interaction.

Education

BUSINESS MANAGEMENT - Focus in Marketing

STONY BROOK UNIVERSITY
STONY BROOK, NY
12-2019

Skills

  • Microsoft Office Suite
  • Collaboration tools
  • Google Workspace
  • Teamwork and cooperation
  • Social media strategy
  • EPIC Systems proficiency
  • Cultural competence
  • Video conferencing software
  • Customer relationship management
  • Multitasking abilities
  • Event promotion skills
  • Bilingual in Spanish

Languages

Spanish
Native/ Bilingual

Timeline

Bilingual Patient Advocate

Elevate PFS at JPS Health Network
01.2024 - Current

Store Manager/Visual Display

Princesa Fashion Shop Inc
09.2022 - 10.2023

Content creator/editorial

Self Employed Web
01.2019 - 09.2022

BUSINESS MANAGEMENT - Focus in Marketing

STONY BROOK UNIVERSITY