Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Paredes

Falling Waters

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Victoria Secret. Excelled in problem-solving and fostering teamwork, significantly enhancing customer satisfaction and loyalty. Proficient in Spanish, adept at policy adherence and streamlining processes for efficiency. Demonstrated ability to train and assess team performance, ensuring high service standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Victoria Secret
06.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Server

Olive Garden Restaurant
02.2020 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Assistant Manager, Customer Service

Dominos Pizza Inc.
10.2019 - 09.2021
  • Monitored team performance by setting clear metrics and conducting regular assessments.
  • Streamlined processes to mitigate recurring service issues and enhance efficiency.
  • Fostered a culture of accountability with clear expectations and support.
  • Trained staff to handle customer inquiries, boosting overall satisfaction levels.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.

Education

Associate of Science - Clinical Psychology

Montgomery County Community College
Blue Bell, PA
06-2019

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Stocking and receiving
  • FLUENT IN SPANISH
  • Policy and procedure adherence

Certification

  • WV Driver's License
  • Bookkeeping Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Associate

Victoria Secret
06.2023 - Current

Server

Olive Garden Restaurant
02.2020 - 05.2023

Assistant Manager, Customer Service

Dominos Pizza Inc.
10.2019 - 09.2021

Associate of Science - Clinical Psychology

Montgomery County Community College

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Maria Paredes