Maria Patricia Quintero
Aventura
Summary
Dynamic client relations specialist with a proven track record in problem-solving and conflict resolution. Demonstrates exceptional analytical skills to identify root causes and facilitate favorable outcomes for all parties involved. Recognized for delivering high-quality customer support that drives satisfaction and loyalty, while effectively managing multiple tasks in fast-paced environments. Experienced in enhancing operational processes to significantly improve the overall customer experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Colibri Group
Aventura
10.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Social Media Coordinator
Valuetainment Investments Group LLC
Boca Raton
01.2021 - 01.2022
- Developed and executed a social media strategy, increasing reach and engagement in the Spanish-speaking market
- Created tailored, engaging Spanish content, including videos, images, and materials
- Managed campaigns on Facebook, Instagram, and YouTube, maximizing brand visibility
Assistant to Elementary School Director
Colegio Bolivar
Cali
01.2017 - 01.2019
- Assisted in implementing Advanced Programs and International Accreditations
- Provided support to lead teachers in 2nd and 3rd grade
- Cooperated with the lesson planning, classroom engagement and student support
Project Manager
Cafrucol
01.2016 - 01.2019
- Coordinated project timelines, budgets, and deliverables, ensuring projects were completed on time and within budget
- Collaborated with cross-functional teams to define project scopes, objectives, and requirements
- Managed project documentation, including contracts, proposals, and reports
Customer Relations and Service Manager
Cafrucol
01.2013 - 01.2015
- Managed customer relationships and served as the primary point of contact for clients
- Built and maintained strong relationships with clients, fostering long-term partnerships and identifying opportunities for upselling or cross-selling
- Collaborated with internal teams to ensure timely and accurate delivery of products and services, coordinating logistics and managing customer expectations
Small Business Owner
Timaia
Cali
01.2007 - 01.2009
- Responsible for setting up the shop, selecting and displaying merchandise, managing inventory, and overseeing store operations
- Provided leadership to staff, motivated and led a team to achieve sales and operational goals, and ensured exceptional customer service
- Developed marketing and promotional strategies to increase sales, maintained proper financial records, and stayed abreast of industry trends
- Proactive in anticipating and resolving customer issues
Production Assistant
Kree8 Productions
Miami
01.2004 - 01.2005
- Assisted in various aspects of the production process, including preproduction, production, and post-production tasks
- Supported the coordination of production logistics, such as location scouting, scheduling, and managing equipment
Junior Client Relations
Manhattan Transfer Miami
01.2003 - 01.2004
- Managed client relationships and served as a point of contact for client inquiries, feedback, and requests
- Provided exceptional customer service by addressing client needs, resolving issues, and ensuring client satisfaction
Assistant to Production Coordinator
WGBH Radio and Television
01.2002 - 01.2003
- Assisted with production logistics and coordination for Nova and Frontline programs
- Contributed to the overall production process by conducting research, gathering background information, and providing support as needed
Education
Diplomado - Marketing digital
Pontificia Universidad Javeriana Cali
Colombia01.2021
Yoga Teacher Training/Yoga Therapy -
Yoga Alliance
Aventura, FL01.2016
Associate of Arts - AA - Documentary Production, Art and craft of film design, directing, and postproduction.
The New School
New York, NY01.2005
Bachelor of Arts - BA - Broadcast Journalism
Suffolk University
Boston, MA05.2003
High School Diploma -
Colegio Bolivar
Colombia 01.1998
Skills
- Service Orientation (Social)
- Event Planning
- Project management
- Negotiation strategies
- Product and service solutions
- New business development
- Investigations expertise
- Content creation
- Interview strategies
Certification
- Fashion Design Certificate
- Decoding Spiritual DNA
- Certified Reiki Practitioner
- Real Estate Sales Associate
- 8 - Week Filmmaking
Languages
- English, Native or Bilingual
- Italian, Limited Working
- Spanish, Native or Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Italian
Elementary
Timeline
Customer Service Representative
Colibri Group
10.2024 - Current
Social Media Coordinator
Valuetainment Investments Group LLC
01.2021 - 01.2022
Assistant to Elementary School Director
Colegio Bolivar
01.2017 - 01.2019
Project Manager
Cafrucol
01.2016 - 01.2019
Customer Relations and Service Manager
Cafrucol
01.2013 - 01.2015
Small Business Owner
Timaia
01.2007 - 01.2009
Production Assistant
Kree8 Productions
01.2004 - 01.2005
Junior Client Relations
Manhattan Transfer Miami
01.2003 - 01.2004
Assistant to Production Coordinator
WGBH Radio and Television
01.2002 - 01.2003
Diplomado - Marketing digital
Pontificia Universidad Javeriana Cali
Yoga Teacher Training/Yoga Therapy -
Yoga Alliance
Associate of Arts - AA - Documentary Production, Art and craft of film design, directing, and postproduction.
The New School
Bachelor of Arts - BA - Broadcast Journalism
Suffolk University
High School Diploma -
Colegio Bolivar
Similar Profiles
Nautica ConwellNautica Conwell
Order Entry Specialist at Colibri GroupOrder Entry Specialist at Colibri Group
Fantashia TysonFantashia Tyson
Technical Analyst at Colibri GroupTechnical Analyst at Colibri Group
Pamela CarnsPamela Carns
Director of Paid Media at Colibri GroupDirector of Paid Media at Colibri Group