MARIA-PAULA CISNEROS
Riverview,FL
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, and project management in the Health Insurance and Pharmaceutical industries. With a background in healthcare law and business administration, I am looking to flourish my skills to further my career path.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Training Coordinator
Maximus Federal Services
03.2022 - Current
- Head of regional business and training coordination of 5 company locations across the U.S. (Tampa, FL. Riverview, FL. Bogalusa, LA. Lawrence, KS. and Hattiesburg MI.
- Relegated information to upper senior management by running reports on Avature ATS.
- Served as an liaison between multiple departments such as Operations, Human Resources, IT etc.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness based on analysis conducted.
- Delivered new employee onboarding and training sessions via the CROP 2.0 system, and Microsoft Excel and Sheets
- Created in-depth training manual for seasonal training coordinators & trained over 30+ employees on the material.
- Supported Human Resources efficiencies by coordinating new hire orientations
Training Instructor
Maximus Federal Services
05.2020 - 01.2022
- Successfully trained and certified multiple Medicare and FFM Marketplace classes with up to 20+ trainees.
- Trained and assisted with various virtual training classes of 20+ people
- Implemented new ways of teaching, by incorporating interactive games involving Medicare and Marketplace material
- Facilitated and organized the nesting environment of up to 30+ people
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
- Motivated a myriad of trainee's to flourish their careers at Maximus Federal, resulting in them obtaining leadership positions.
Project Manager
Benzer Pharmacy Corporate
05.2019 - 09.2020
- Supervised and trained 50+ individuals to prosper into Customer
- Service roles
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
- Closely collaborated with project members to identify and quickly address problems
- Maintained schedules to meet key milestones at every project phase.
Executive Assistant
Benzer Pharmacy Corporate
02.2018 - 05.2019
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Answered high volume of phone calls and email inquiries.
- Developed and updated spreadsheets and databases to track, and analyze reports.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
Flight Service Specialist
Air Canada
03.2017 - 01.2018
- Customer service supporting help desk for travelers QIKKES111 systems of operation for reservations.
- Specialized in international travel data bases, international tax codes, and customer service efficiency in booking and reservations.
- Specialized in aircraft types and fares such as: International, trans-border, and domestic
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
Tax Preparer Specialist
Global Business Centers (Remote)
05.2016 - 01.2018
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Trained and supervised the efficiency of a well versed group of tax preparation interns.
- Improved training aspects with monthly evaluations, the implementation of tax courses and up-trainings for internal promotions.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Customer Service Representative
General Dynamic Information Technology
06.2016 - 01.2017
- Marketplace bilingual Representative, assisting over 50+ customers a day.
- Handled consumer phone calls and cases in a high volume work environment.
- Federal Documentation expertise such as forms 1095-A, 8962.
- Well versed in all health insurance aspects concerning Medicare, and the Health Insurance Marketplace.
- Well versed in the Affordable Care Act and it's functions.
Education
Master of Science - Pharmaceutical Marketing And Management
University of South Florida
Tampa, FL05.2024
Bachelor of Science - Political Science And Government
University of South Florida
Tampa, FLAssociate of Science - Business Economics
Hillsborough Community College
Tampa, FLHigh School Diploma -
Hillsborough High School
Tampa, FLSkills
- Fluent in English and Spanish
- BA in Political Science & Government, MA in Pharmaceutical Marketing and Management
- 5 years of Project Management experience
- 5 years of Coaching and Mentoring and staff development experience
- 7 years of supervising teams of 20 people
- Avature (ATS) certified
- Microsoft Office Certified (Sharepoint, Office, Excel, One Note, Azure, Power Platform)
- Certified in Instructing Medicare and the Federally Facilitated Marketplace
- Licensed Pharmacy Technician (License valid since sep 2019)
- 7 years experience preparing case briefs and memoranda
- 7 years of Data Analysis and Entry
Accomplishments
- Successfully spearheaded multiple projects in the customer service area of a major pharmaceutical company in both Georgia, and Florida.
- Achieved a "Most Valued Employee of 2023" award through effectively creating tools to help with the onboarding improvement of 200+ new hire employees at Maximus Federal.
- Graduated as Magna Cum Laude from the University of South Florida.
- Placed first in two Public Speaking competitions in Quito, Ecuador in 2017-2018.
- Invited to speak at the Young Political Voices panel in Quito, Ecuador
- Volunteer work in under-developed areas of Quito, Ecuador
Affiliations
- The National Society of Leadership and Success
Certification
Licensed Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Regional Training Coordinator
Maximus Federal Services
03.2022 - Current
Training Instructor
Maximus Federal Services
05.2020 - 01.2022
Project Manager
Benzer Pharmacy Corporate
05.2019 - 09.2020
Licensed Pharmacy Technician
02-2018
Executive Assistant
Benzer Pharmacy Corporate
02.2018 - 05.2019
Flight Service Specialist
Air Canada
03.2017 - 01.2018
Customer Service Representative
General Dynamic Information Technology
06.2016 - 01.2017
Tax Preparer Specialist
Global Business Centers (Remote)
05.2016 - 01.2018
Master of Science - Pharmaceutical Marketing And Management
University of South Florida
Bachelor of Science - Political Science And Government
University of South Florida
Associate of Science - Business Economics
Hillsborough Community College
High School Diploma -
Hillsborough High School