Maria Pavia
Goshen
Summary
Having spent nearly 5 years with Memories of China, I began in a serving position and progressed to Store Manager. Through this experience, I have developed strong leadership, organizational, and problem-solving skills in a fast-paced environment. In addition to my restaurant management background, I also gained experience in sales while working at a car dealership, where I developed strong communication, negotiation, and customer relationship-building skills. In addition to my professional experience, I am currently a part-time college student pursuing a degree in Finance. I am confident in my ability to work under pressure, lead teams effectively, and provide exceptional customer service while continuously growing both professionally and academically. My attendance has always been outstanding, even while balancing a busy work and school schedule always making sure school never affects my ability to show up and work!
Overview
5
5
years of professional experience
Work History
restaurant/ store manager
Memories of China
Goshen, IN, USA
06.2021 - Current
- Lead, train, and motivate a team of employees to maximize productivity and maintain high performance standards.
- Experience in customer service
- Work well with others
- Skilled in public interaction with excellent communication.
- Quickly adapts to new technologies.
- Successful in fundraising initiatives.
- Detail-oriented and accurate.
- Proactive problem solver.
- Effective team collaborator and independent worker.
- Create and manage weekly staff schedules to ensure proper coverage, labor efficiency, and smooth daily operations.
- Conduct and oversee weekly inventory to monitor stock levels, reduce waste, and control costs.
- Supervise daily operations, ensuring an organized, professional, and safe environment for staff and customers.
- Coordinate catering orders and ensure timely, accurate fulfiliment.
car salesperson
R & G Hot Deals
Goshen, IN, USA
02.2024 - 05.2024
- Assisted customers in selecting vehicles based on needs, budget, and preferences.
- Built strong client relationships to generate repeat and referral business.
- Handled and presented financing options to close sales effectively.
- Demonstrated knowledge of vehicle inventory and market trends.
- Maintained high-quality customer service throughout the sales process.
Tax Firm Receptionist
Duran Tax Service
South Bend, USA
01.2022 - 01.2023
- Greeted clients and managed front desk operations to ensure a welcoming environment.
- Handled incoming calls and directed them to appropriate staff members.
- Scheduled appointments and maintained organized calendar for tax professionals.
- Prepared client documentation, ensuring accuracy and compliance with regulations.
- Assisted in data entry tasks using accounting software for efficient record-keeping.
- Resolved customer problems and complaints.
- Tax Firm
Education
highschool diploma - undefined
01.2023
Skills
- Good attendance
- Experience in Microsoft software
- Word & Excel software
- Positive work attitude
- Experience in customer service
- Work well with others
- Skilled in public interaction
- Excellent communication
- Quickly adapts to new technologies
- Successful in fundraising initiatives
- Detail-oriented
- Accurate
- Proactive problem solver
- Effective team collaborator
- Independent worker
Languages
Spanish
Professional Working
Timeline
car salesperson
R & G Hot Deals
02.2024 - 05.2024
Tax Firm Receptionist
Duran Tax Service
01.2022 - 01.2023
restaurant/ store manager
Memories of China
06.2021 - Current