Maria Perez
Vallejo,California
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
4
4
years of professional experience
Work History
Case Manager
CommunicareOLE
Napa, CA
04.2022 - Current
- Assessed patient's needs, developed care plans and monitored progress towards goals.
- Facilitated communication between patients, families, caregivers, social services and other agencies to ensure patient's needs were met.
- Provided crisis intervention support for patients in emergency situations.
- Coordinated transportation patients for clients who lacked access to reliable transportation.
- Collaborated with medical professionals to coordinate treatment plans for patients.
Call Center Representative
CommunicareOLE
Napa, CA
05.2020 - 03.2022
- Developed effective working relationships with team members across multiple departments.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from patients and provided assistance with billing questions, appointment scheduling/rescheduling.
- Maintained high levels of professionalism while interacting with patients via phone.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06-2014
Skills
- Care Coordination
- Family Education
- Patient Support
- Direct Patient Care
- Documentation Proficiency
- Relationship Building
- Decision-Making
- Emotional Awareness
- Organization and Multitasking
- Positive Attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Case Manager
CommunicareOLE
04.2022 - Current
Call Center Representative
CommunicareOLE
05.2020 - 03.2022
High School Diploma -
Inglewood High School
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