Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

MARIA Philsidor

Plantation,FL

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

16
16
years of professional experience

Work History

Department Manager

H&M
06.2024 - Current
  • Spearhead department operations to align with corporate sales and customer engagement strategies
  • Develop and execute KPI-driven action plans, resulting in measurable sales growth and operational improvements.
  • Streamline inventory processes, balancing supply with demand to reduce overstock and shrinkage.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

Store Manager

Lovisa
06.2019 - 05.2024
    • Achieved a 15% increase in foot traffic and conversion rates through strategic merchandising and clienteling initiatives.
    • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
    • Rotated merchandise and displays to feature new products and promotions.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Manager

Anne Fontaine
06.2017 - 05.2019
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
    • Collaborated with the management team to develop strategic plans for business growth and improvement.
    • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
    • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
    • Conducted employee performance evaluations, providing constructive feedback for growth and development.
    • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Co Manager

Guess
04.2012 - 06.2017
    • Exceeded sales targets through strategic floor management and enhanced customer engagement.
    • Designed training programs that improved customer satisfaction metrics by 20%.
    • Ensured inventory accuracy and reduced shrinkage through proactive controls.
    • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
    • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
    • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
    • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Defined clear targets and objectives and communicated to other team members.
    • Managed and motivated employees to be productive and engaged in work.

Assistant Manager

Claire's
05.2009 - 05.2012
    • Collaborated with the management team to develop strategic plans for business growth and improvement.
    • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
    • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
    • Increased sales through effective merchandising strategies and targeted promotions.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Developed strong working relationships with staff, fostering a positive work environment.
    • Conducted employee performance evaluations, providing constructive feedback for growth and development.
    • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
    • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
    • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
    • Improved customer satisfaction by resolving complaints and inquiries promptly.
    • Defined clear targets and objectives and communicated to other team members.

Education

Associate in Arts (A.A.) - Business Administration

Broward College
Pembroke Pines, FL
08.2018

Certification - Medical Assistant

Allen School
Brooklyn, NY
06-2008

Skills

  • Luxury Brand Leadership & Strategy
  • KPI Analysis & Strategic Action Planning
  • Visual Merchandising & Inventory Optimization
  • Adaptability, Innovation, & Team Motivation
  • Elevated Customer Experience & Client Engagement
  • Talent Acquisition, Development, & Coaching
  • Process Management & Operational Excellence
  • Bilingual: Fluent in English and French
  • Team supervision
  • Team leadership
  • Staff management
  • Training and mentoring

LANGUAGE

French Fluent
Native or Bilingual
English
Native or Bilingual

Timeline

Department Manager

H&M
06.2024 - Current

Store Manager

Lovisa
06.2019 - 05.2024

Assistant Manager

Anne Fontaine
06.2017 - 05.2019

Co Manager

Guess
04.2012 - 06.2017

Assistant Manager

Claire's
05.2009 - 05.2012

Associate in Arts (A.A.) - Business Administration

Broward College

Certification - Medical Assistant

Allen School

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