Maria Piatti
San Francisco,CA
Summary
Dynamic barista with exceptional customer service skills honed at Starbucks, adept at beverage preparation and cash handling. Proven ability to enhance team performance and foster a positive environment, while consistently achieving high customer satisfaction. Recognized for attention to detail and effective time management, ensuring efficient service during peak hours.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
San Ramon, CA
06.2025 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
- Operated espresso machines and other equipment with attention to safety protocols.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Collaborated with team members to achieve daily sales targets and improve workflow efficiency.
- Adapted quickly to changing customer demands during peak hours, ensuring timely service delivery.
- Participated in training sessions to enhance product knowledge and barista skills for better performance.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Soccer Coah
Dublin United Soccer League
Dublin, CA
06.2017 - 08.2017
- Developed and implemented practice plans to enhance player skills and teamwork.
- Instructed players on game strategies and techniques during training sessions.
- Monitored player progress, providing feedback to improve performance.
- Organized team logistics for games, including transportation and equipment management.
- Fostered a positive team environment by promoting sportsmanship and collaboration.
- Coordinated with parents regarding schedules, practices, and player development goals.
- Adapted coaching methods to suit individual player needs and learning styles.
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Built positive, productive training environments fostering team unity and camaraderie.
Education
Bachelor of Science - Psychology
San Francisco State University
San Francisco, CA05-2027
Associate of Arts - Psychology
Las Positas College
Livermore, CA12-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Menu memorization
- Coffee machinery
- Professional demeanor
Timeline
Barista
Starbucks
06.2025 - Current
Soccer Coah
Dublin United Soccer League
06.2017 - 08.2017
Bachelor of Science - Psychology
San Francisco State University
Associate of Arts - Psychology
Las Positas College