Maria Pisto
Aurora,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Patient/Customer Service Representative
Nick F. Pisto DDS PC
01.2014 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Offered advice and assistance to patients/customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective patients
- Answered telephone calls promptly to avoid on-hold wait times.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer/patient inquiries and suggestions courteously and professionally.
- Responded to customer/patient requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer/patient needs.
Licensed Medical Aesthetician
American Laser Centers LLC
01.2006 - 12.2014
- Analyzed skin condition and made appropriate product recommendations.
- Improved skin health and appearance for clients with various skin concerns through customized aesthetic services
- Fostered friendly, warm, and exceptional customer experience.
- Provided clients with knowledge of all cosmetic services being provided.
- Executed laser and skin enhancing procedures.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
- Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Created repeat business by developing long-term relationships with regular customers.
- Streamlined appointment scheduling process, resulting in increased efficiency and higher booking rates.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
- Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
- Performed thorough skin assessments, enabling tailored treatment plans for each individual''s needs.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Arts - Business Administration
Henry Ford College
Dearborn, MIAesthetician -
Michigan College of Beauty - Troy, Inc.
Troy, MISkills
- Sales and Upselling
- Customer Education
- Product and service knowledge
- Multi-Line Phone Systems
- Product and service solutions
- Understanding Customer Needs
- Contract Development
- Order Fulfillment
- Business Development
- Team Development
- Computer Proficiency
- Customer Relations
Timeline
Patient/Customer Service Representative
Nick F. Pisto DDS PC
01.2014 - Current
Licensed Medical Aesthetician
American Laser Centers LLC
01.2006 - 12.2014
Associate of Arts - Business Administration
Henry Ford College
Aesthetician -
Michigan College of Beauty - Troy, Inc.
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