Maria Plascencia

Bilingual professional with over 10 years of customer service experience, including three years as Activity Director in skilled nursing and rehabilitation. Skilled in patient engagement, appointment scheduling, transportation coordination, and healthcare documentation. Communicates effectively to build relationships, resolve issues, and manage multiple priorities in fast-paced environments.

• Supervised meat department staff, ensuring proper training and compliance with safety standards.
• Managed inventory levels, coordinating with suppliers to maintain product availability.
• Assisted customers in English and Spanish with product selection, providing knowledge on cuts and preparation methods.
• Trained and supported team members while managing daily priorities and department operations.
• Led daily operations of the meat department in a busy, high-volume retail environment.
• Demonstrated leadership, reliability, organization, and strong attention to detail.
• Implemented quality control measures, monitoring freshness and presentation of meat products.

• Conducted outbound cold calls to prospective and existing customers, promoting plans, devices, upgrades, and services to drive engagement.
• Built rapport quickly over the phone, identified customer needs, handled objections, and presented solutions.
• Followed up with customers to generate sales opportunities and strengthen relationships.
• Communicated with customers and English and Spanish.
• Assisted customers with account, billing, device, and service-related inquiries to ensure satisfaction.
• Used computer and customer account systems to document interactions and maintain accurate information.
• Managed high-volume customer interactions while working towards sales and performance goals.