Summary
Overview
Work History
Education
Skills
Timeline
Generic
Maria Macias

Maria Macias

Granada Hills,CA

Summary

Proven to enhance efficiency and customer satisfaction at United States Postal Service, I excel in multitasking and problem-solving. Demonstrated achievements include streamlining mail delivery and boosting team collaboration. Skilled in customer communication and confidentiality, I bring a blend of hard and soft skills to drive success and exceed expectations.

Overview

29
29
years of professional experience

Work History

Postage Due Clerk

US Postal Due Clerk
01.2005 - 12.2020
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Facilitated staff training sessions on new software, enhancing overall productivity.
  • Assisted in budget preparation to ensure financial efficiency within department.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Streamlined document retrieval, meticulously filing documents both physically and electronically.
  • Maintained up-to-date employee records to assist in human resources planning.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Created and maintained detailed records of all office activities.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Input data into spreadsheets and databases.
  • Supported staff on special assignments and ad hoc projects.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Edited documents to keep company materials free of grammar errors.
  • Compiled and analyzed data to produce reports.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Monitored and tracked budgets and expenses.
  • Purchased and maintained office supplies.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Assisted with onboarding of new employees.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Letter Carrier

United States Postal Service
09.1991 - 12.2004
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
  • Worked at front counter to assist with customers' mail-related needs such as setting up post office boxes and shipping packages.
  • Planned and cased mail in sequence of delivery for designated route.
  • Assisted with training new hires in proper mail handling procedures, safety protocols, and route navigation techniques for optimal performance.
  • Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Collaborated with supervisors to address customer inquiries or concerns, resolving issues promptly to maintain a high level of customer satisfaction.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Education

No Degree - General Studies

Cleveland High School
Reseda, CA

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Scanning and copying
  • Multitasking
  • Customer Communication
  • Customer Service
  • Flexible and Adaptable
  • Problem-Solving
  • Team Collaboration
  • Excellent Communication
  • Professional and mature
  • Confidentiality
  • Verbal and writing communication

Timeline

Postage Due Clerk

US Postal Due Clerk
01.2005 - 12.2020

Letter Carrier

United States Postal Service
09.1991 - 12.2004

No Degree - General Studies

Cleveland High School
Maria Macias