Proven to enhance efficiency and customer satisfaction at United States Postal Service, I excel in multitasking and problem-solving. Demonstrated achievements include streamlining mail delivery and boosting team collaboration. Skilled in customer communication and confidentiality, I bring a blend of hard and soft skills to drive success and exceed expectations.
Overview
29
29
years of professional experience
Work History
Postage Due Clerk
US Postal Due Clerk
01.2005 - 12.2020
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
Improved office efficiency by digitizing paper files and organizing digital records.
Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
Fostered culture of continuous improvement by suggesting and implementing process enhancements.
Enhanced team morale, organizing staff events and fostering positive work environment.
Supported executive decision-making by providing detailed reports and summaries of office activities.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Reduced errors in data entry through rigorous attention to detail and double-checking work.
Enhanced communication with external vendors, ensuring timely delivery of office supplies.
Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Facilitated staff training sessions on new software, enhancing overall productivity.
Assisted in budget preparation to ensure financial efficiency within department.
Optimized office space usage, arranging workstations to maximize productivity.
Streamlined document retrieval, meticulously filing documents both physically and electronically.
Maintained up-to-date employee records to assist in human resources planning.
Edited and proofread documents for accuracy and completeness.
Coordinated and scheduled meetings and appointments.
Created and maintained detailed records of all office activities.
Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Informed and supported business leaders through consistent communication and administrative support duties.
Input data into spreadsheets and databases.
Supported staff on special assignments and ad hoc projects.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Edited documents to keep company materials free of grammar errors.
Compiled and analyzed data to produce reports.
Reviewed files, records and other documents to obtain information to respond to requests.
Monitored and tracked budgets and expenses.
Purchased and maintained office supplies.
Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Processed incoming and outgoing mail and packages according to established procedures.
Maintained filing system and organized customer documents for easy retrieval of information.
Assisted with onboarding of new employees.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Utilized office management software to record and track customer information.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Improved response times to customer inquiries, implementing new filing system for quicker access to information.
Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
Enhanced customer service with timely and accurate information when handling inquiries.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Letter Carrier
United States Postal Service
09.1991 - 12.2004
Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Worked at front counter to assist with customers' mail-related needs such as setting up post office boxes and shipping packages.
Planned and cased mail in sequence of delivery for designated route.
Assisted with training new hires in proper mail handling procedures, safety protocols, and route navigation techniques for optimal performance.
Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Collaborated with supervisors to address customer inquiries or concerns, resolving issues promptly to maintain a high level of customer satisfaction.
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Process Server and Paralegal/Owner/Operator at Due Process Services & Delivery D/b/a Due DeliveryProcess Server and Paralegal/Owner/Operator at Due Process Services & Delivery D/b/a Due Delivery