Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Posse Fonseca

Miami,FL

Summary

Certified Notary Public with a background in handling various types of legal documents. Experience includes witnessing and authenticating signatures, administering oaths, and verifying identities to deter fraud. Strong organizational skills coupled with an understanding of real estate laws, loan signing procedures, and ethics pertaining to notarial duties. Previous roles have demonstrated success in providing high-quality service while maintaining confidentiality and integrity at all times.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Notary Public

Maria Posse LLC
Miami, FLORIDA
03.2022 - Current
  • Notarized documents, such as wills and trusts, to ensure authenticity of signatures.
  • Verified identities of individuals signing documents by examining valid forms of identification.
  • Administered oaths and affirmations for affidavits and other notarial acts.
  • Maintained a log book to record all notary signings.
  • Provided information to customers regarding state notary laws and regulations.
  • Assisted in document preparation for customers needing notarization services.
  • Advised clients on proper completion of documents requiring notarization.
  • Performed pre-notarization review of documents to confirm completeness and accuracy.
  • Ensured compliance with applicable laws, rules and regulations governing the practice of Notary Public.
  • Confirmed signer identity using valid photo ID's such as driver’s license or passport.
  • Interpreted legal terminology contained within real estate documents.
  • Answered questions related to Notary procedures from customers.
  • Collected appropriate fees associated with each notarial act performed.
  • Created a professional atmosphere when dealing with customers at all times.
  • Scheduled appointments for customers needing notarial services.
  • Provided customer service in an efficient manner while adhering to company policies and procedures.
  • Reviewed and approved vendor invoices.

Customer Service Representative

CTCW
Hialeah, FL
06.2012 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Mentored junior team members and managed employee relationships.

Education

Associate of Arts - Accounting

Keiser University
Fort Lauderdale, FL
09-2025

High School Diploma -

Hialeah High School
Hialeah, FL
03-2012

Skills

  • Affidavit preparation
  • Professional Communication
  • Document Verification
  • Fraud reviews
  • Fraud understanding
  • Proficient in Microsoft Word and Excel
  • Documentation skills
  • Multitasking
  • Attention to Detail

Certification

  • Notary Public Certification
  • Real Estate License
  • Word White Belt
  • Excel White Belt

Timeline

Certified Notary Public

Maria Posse LLC
03.2022 - Current

Customer Service Representative

CTCW
06.2012 - Current

Associate of Arts - Accounting

Keiser University

High School Diploma -

Hialeah High School

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Maria Posse Fonseca