Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Pozo

Tampa,FL

Summary

Professional with strong experience in food service, prepared for role in fast-paced deli environment. Skilled in food preparation, customer service, and maintaining clean and organized workspaces. Strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent communication and multitasking abilities. Known for ensuring high standards and delivering consistent quality.

Overview

22
22
years of professional experience

Work History

Deli Associate

Publix Supermarket, Brandon, FL
02.2022 - 08.2022
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
  • Increased deli sales through the effective promotion of featured items and specials.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Offered product samples to customers, generating additional sales through taste-testing.

Teacher

School District Of Hillsborough County
08.2000 - 05.2021
  • Developed lesson plans aligned with curriculum standards to enhance student engagement and learning outcomes.
  • Utilized diverse instructional strategies to accommodate various learning styles and promote inclusivity in the classroom.
  • Implemented classroom management techniques to foster a positive learning environment and minimize disruptions.
  • Collaborated with colleagues to share best practices and improve teaching methodologies across grade levels.
  • Maintained accurate records of student progress, providing timely feedback to students and parents on academic performance.
  • Participated in professional development workshops to refine teaching skills and stay updated on educational trends.
  • Adapted instructional materials for students with special needs, ensuring equitable access to education for all learners.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.

Education

Master of Arts - Varying Exceptionalities

University of South Florida
Tampa, FL

Bachelor of Arts - Humanities

University of South Florida
Tampa, FL
05-2000

Skills

  • Food safety
  • Cleaning and sanitizing
  • Safe food handling practices
  • Customer engagement
  • Lesson planning
  • Classroom management
  • Cultivating collaborative partnerships
  • Critical thinking
  • Cross-cultural communication
  • Community involvement
  • ESL- english as second language
  • Inquiry-based learning, Gifted
  • ESOL certified

Languages

Spanish
Native or Bilingual

Timeline

Deli Associate

Publix Supermarket, Brandon, FL
02.2022 - 08.2022

Teacher

School District Of Hillsborough County
08.2000 - 05.2021

Master of Arts - Varying Exceptionalities

University of South Florida

Bachelor of Arts - Humanities

University of South Florida

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