Maria Puente

In my role as a Customer Service Representative at Yo Mama Bubble Tea, I excelled in fast-paced environments, significantly enhancing customer satisfaction through exceptional time management and a friendly demeanor. Fluent in both English and Spanish, I adeptly balanced multiple responsibilities, ensuring seamless operations and positive customer experiences. My collaborative spirit and attention to detail consistently contributed to team success and operational efficiency.

At China Restaurant, I embraced multiple roles beyond my primary duties, including hosting, cashiering, to-go packing, and delivering orders to customers' vehicles. This hands-on experience significantly enhanced my time management skills, enabling me to efficiently juggle various tasks and ensure smooth operations.

At Fers Glam, I assumed responsibility for the catering segment of the business, ensuring that all attendees were promptly served, even those arriving late. I encouraged my team to approach late arrivals, inquire about their preferences, and ensure their meals were promptly delivered to their tables. Additionally, I assisted with the dessert table, ensuring it was well-stocked and inviting throughout the event. This experience enhanced my time management skills and my ability to oversee multiple tasks simultaneously, ensuring a seamless and enjoyable experience for all guests.