MARIA PUERTO
TELUS
Fort Worth,TX
2
Languages
19
years of professional experience
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates seamlessly with teams to adapt to evolving needs and drive results through efficient service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Web Search Evaluator
6 Years 10 Months- Evaluated search engine results for relevance and accuracy to improve user experience for Google AI products.
- Conducted thorough analysis of web content to identify quality discrepancies and enhance search algorithms.
- Provided feedback on search functionality and user interfaces to drive product enhancements.
- Established quality standards according to client specifications and conducted quarterly audits.
Web Search Evaluator
3 Years 1 Month- Evaluated web search results for relevance and accuracy, enhancing overall user experience.
- Conducted comprehensive assessments of search engine performance metrics to identify improvement areas.
- Collaborated with cross-functional teams to refine evaluation criteria and standards for search quality.
Claims Coordinator
2 Years 2 Months- Developed services, procedures, and standards that enhanced customer service experience for BI-LO and Piggly Wiggly stores in Southeast region.
- Implemented a customer service protocol to resolve different issues with the process and identified numerous areas of improvement.
- Reduced loss expenses through effective investigation, communication, and follow-up, strengthening customer relationships. This effort had a significant impact on the regional company’s turnover each month. Recognized by supervisors and managers for efficiency and accuracy in claims processing.
- Managed claims processing, ensuring compliance with policies and procedures.
- Analyzed claim data to identify trends and recommend process improvements.
Sales Associate
1 Year- Provided exceptional customer service, building rapport and fostering long-term relationships with clients.
- Executed sales strategies to achieve store targets while enhancing the overall shopping experience.
- Mentored new associates, sharing best practices for product knowledge and customer engagement techniques.
Pre-sales Assistant
3 Months- Analyzed project expenses comprehensively to optimize bid proposals and support sales efforts.
- Achieved successful closure of numerous high-level contracts through effective collaboration. Introduced a comprehensive cost analysis system that enhanced project evaluation processes.
- Facilitated successful marketing events with British Embassy, strengthening brand presence and partnership. Achieved effective collaboration with British Embassy for marketing events, enhancing community engagement.
Customer Service Executive
8 Months- Delivered tailored solutions to address client needs, enhancing customer satisfaction.
- Cultivated strategic relationships with clients to drive account retention initiatives. Oversaw account management processes to optimize client satisfaction. Championed efforts to foster long-term client partnerships and loyalty.
- Maintained accurate records of customer interactions using CRM software.
Regional Market Developer
2 Years 1 Month- Developed strategic market entry plans in Colombia for new product lines in construction materials.
- Conducted competitive analysis to identify emerging trends and customer needs.
- Led the analysis and development of industrial floor designs for infrastructure projects in Europe and the United States.
Marketing Assistant
1 Year 5 Months- Led market research initiatives across regional operations to identify potential market segments. Developed strategic frameworks to enhance EPC positioning for targeted markets. Established a comprehensive database for monitoring customer interactions in Australia. Oversaw design programs for industrial floors utilizing Microsoft Excel.
- Developed and implemented targeted marketing strategies across digital and print media, enhancing overall brand recognition.
- Investigated consumer behavior and market trends to guide strategic planning and optimize product offerings.
Education
Tableau Business Intelligence Analyst - Business Intelligence
MASTER OF BUSINESS - Business Administration
WES degree certified for USA
INDUSTRIAL ENGINEER - Industrial Engineering
Google Data Analytics Professional Certificate - Data Analytics
Skills
Software proficiency
Critical thinking
Capable of multitasking and managing priorities.
Proficient in online collaboration tools
Linguistic skills
Bilingual (Spanish
English)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Web Search Evaluator
TELUS
10.2019 - CurrentRead More
Web Search Evaluator
APPEN
08.2016 - 09.2019Read More
Claims Coordinator
C&S WHOLESALE GROCERS SERVICES
05.2014 - 07.2016Read More
Sales Associate
DILLARD’S
05.2013 - 05.2014Read More
Pre-sales Assistant
G4S SECURE SOLUTIONS COLOMBIA S.A.
06.2012 - 09.2012Read More
Customer Service Executive
G4S GROUP- G4S SECURE SOLUTIONS COLOMBIA S.A.
01.2012 - 09.2012Read More
Regional Market Developer
ELASTOPLASTIC CONCRETE EPC
01.2009 - 02.2011Read More
Marketing Assistant
Marketing Assistant
05.2007 - 10.2008Read More
Tableau Learning Partner
Tableau Business Intelligence Analyst from Business Intelligence
Read More
Queensland University of Technology
MASTER OF BUSINESS from Business Administration
Read More
Universidad Javeriana
INDUSTRIAL ENGINEER from Industrial Engineering
Read More
Google Data Analytics Professional Certificate from Data Analytics
Read More