Naomi Jenrette
Siler City,NC
Summary
Seasoned Customer Service offering 15 years of related experience, results-driven approach and dedication to achieve remarkable client results. Leads routine operations and special projects for new and established customers. Achievements include developing, revamping and strengthening campaigns to drive revenue growth.
Overview
23
23
years of professional experience
Work History
Web Search Evaluator
Appen Global
01.2015 - 01.2024
- Aided on multiply campaigns using web-based applications
- Maintained Quality Assurance on all campaigns.
- Gained proficiency in evaluating content across various media types, including text, images, video, and audio, providing comprehensive assessments for each search result.
Front End Team Lead
Food Lion
01.2012 - 01.2015
- Managed HBC Merchandising
- Crossed Trained as cashier, front end supervisor, merchandiser, and vendor processor.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
United Healthcare Group CSR
Aegis Communications
01.2008 - 01.2009
- Provided customer support with Medicare Part D Prescription Coverage.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Call Center/ Data Entry Team Supervisor
Aegis Communications Group
01.2001 - 01.2009
- Promoted to supervisor in 3 months
- Awarded 6 certifications for ongoing management training.
B2B Collections Team
Aegis Communications Group
01.2006 - 10.2008
- Aided team in exceeding monthly/yearly goals by $10M+/monthly
- Management several million dollars accounts to include collect and distribute payments and account reconciliations.
Support Team
Aegis Communications Group
10.2002 - 12.2002
- Chosen to travel to India to aid setting up new subcontract center
- Maintained 90% and above Quality.
- Implemented quality assurance measures to ensure consistent delivery of exceptional customer service across the team.
Education
Associate of Arts in Business Administration -
American Intercontinental University Online
Skills
- Experienced with Windows Office Suite
- Data Interpretation
- Customer Service-Oriented
- Data Entry
- Problem-solving skills
- Remote Work Experience
Timeline
Web Search Evaluator
Appen Global
01.2015 - 01.2024
Front End Team Lead
Food Lion
01.2012 - 01.2015
United Healthcare Group CSR
Aegis Communications
01.2008 - 01.2009
B2B Collections Team
Aegis Communications Group
01.2006 - 10.2008
Support Team
Aegis Communications Group
10.2002 - 12.2002
Call Center/ Data Entry Team Supervisor
Aegis Communications Group
01.2001 - 01.2009
Associate of Arts in Business Administration -
American Intercontinental University Online
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