Maria Quintero
Laredo,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Senior Operations Supervisor
Penske Logistics
02.2024 - Current
- Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly.
- Implemented cost-saving strategies, effectively reducing operational expenses while maintaining high-quality output and service levels.
- Led a team of 15+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Reduced employee turnover by establishing a comprehensive training program that improved staff skillsets and job satisfaction.
OPERATIONS SUPERVISOR
Penske Logistics
07.2022 - 02.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Applied in-depth specialized Kaizen and lean principles to remove waste and contribute to the development of new plans, models, and standardized practices
SHIFT SUPERVISOR
Penske Logistics
09.2021 - 07.2022
- Worked both independently and within a team environment with focus and high attention to detail.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Lead Clerk
Penske Logistics
11.2020 - 09.2021
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
- Coordinated meetings and events, ensuring all logistics were handled smoothly and successfully.
Internship Student
Penske Logistics
03.2019 - 11.2020
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Education
MBA - International Trade And Logistics
Texas A&M International University
Laredo, TX05.2021
Bachelor of Arts - Business Administration
Texas A&M International University
Laredo, TX12.2019
Skills
- Training development
- Diversity and Inclusion
- Employee Relations
- Employee Retention
- Project Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Senior Operations Supervisor
Penske Logistics
02.2024 - Current
OPERATIONS SUPERVISOR
Penske Logistics
07.2022 - 02.2024
SHIFT SUPERVISOR
Penske Logistics
09.2021 - 07.2022
Lead Clerk
Penske Logistics
11.2020 - 09.2021
Internship Student
Penske Logistics
03.2019 - 11.2020
MBA - International Trade And Logistics
Texas A&M International University
Bachelor of Arts - Business Administration
Texas A&M International University