Maria Ramirez

Head Service Cashier

Mobil Gas Station

08.2022 - Current

Collaborated with management to develop strategies for enhancing the overall customer experience.
Assisted in inventory management, contributing to optimal product availability for shoppers.
Mentored junior cashiers to foster their professional growth within the company''s retail environment.
Handled large volumes of cash securely, minimizing risks associated with theft or mismanagement.
Provided constructive feedback on individual performance to enhance overall team efficiency and productivity.
Managed cash register balances to maintain accurate financial records and prevent discrepancies.
Maintained a clean, organized workspace to promote a pleasant atmosphere for both employees and customers.
Trained new cashiers on company policies and best practices, resulting in a more knowledgeable workforce.
Supported store promotions by effectively communicating deals and discounts to customers during checkout.
Assisted customers by answering questions and fulfilling requests.
Quickly and accurately counted drawers at start and end of each shift.
Trained team members on cash register operation and cash handling.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Processed both cash and card purchases and returns.
Performed cash, card and check transactions to complete customer purchases.
Handled cash with high accuracy and took care to check bills for fraud.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.