Maria Ramirez
Wesley Chapel,FL
Summary
Public Relations, Advertising, and Applied Communication graduate with a minor in Social Media e-Marketing Analytics. Equipped with a strong foundation in digital marketing and social media principles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Social Media Assistant
Fellowship Baptist Church
Thonotosassa, US
02.2023 - 06.2023
- Collaborated with the social media Director to develop and execute content strategies across multiple platforms, including Facebook, Instagram, and YouTube
- Created engaging visual and written content tailored to the church's audience and mission
- Scheduled and published posts using content management tools to ensure consistent and timely communication
- Monitored engagement metrics and actively responded to comments and messages to foster community interaction
- Contributed to brainstorming sessions to enhance outreach efforts and improve social media presence
Sr. Account Specialist
Automatic Data Processing (ADP)
Tampa, US
11.2005 - 02.2015
- Delivered exceptional client support by addressing inquiries, resolving issues, and providing detailed information about products and services
- Maintained professionalism while managing a high volume of client interactions daily
- Conducted account reconciliations to ensure accuracy and compliance with company standards
- Collaborated with internal teams, including auditors and company accountants, to maintain accurate financial records
- Verified figures, postings, and accounting documents for accuracy and proper coding
- Generated internal reports on salaries, bonuses, and hours worked to assist with organizational decision-making
- Calculated payroll liabilities by analyzing federal and state tax obligations, as well as employer contributions for unemployment and workers' compensation
Sales and Service Representative
Convergys Corp.
Tamarac, US
08.2003 - 10.2005
- Provided excellent client service by maintaining a courteous, friendly, and professional approach while following established procedures
- Actively listened to client needs and concerns, demonstrating empathy and understanding to build trust and rapport
- Identified and clarified client requirements, ensuring thorough understanding of their needs or issues
- Delivered clear and effective solutions, offering additional guidance or education to enhance the client experience
- Accurately completed and maintained records and files to ensure data integrity
- Collaborated with teams and stakeholders to ensure efficient and timely resolution of client requests
Education
Bachelor of Science - Public Relations, Advertising, and Applied Communications, Social Media and E-Marketing Analytics-Minor
Florida International University
Miami, FL12.2024
Associate in arts - Foreign Languages
Pasco-Hernando State College
Wesley Chapel, FL01.2020
Skills
- Strategic Communications
- Digital Marketing Strategy
- Social Media Management
- Marketing Analytics
- Digital Content Development
- Campaign Management
- Social Media Analytics
- Public Relations Writing
- Strategic Media Planning
- Search Engine Optimization
- Email Campaign Management
- Adobe Creative Suite
- Canva
- Microsoft Office Suite
Languages
- Spanish, Fluent
- English, Fluent
Certification
Google Analytics Certification
Skillshop Skillshop issued July 2024, expires July 2025
Content marketing, HubSpot Academy issued October 2023, expires November 2025
Accomplishments
- FIU ,Summa Cum Laude December 2024
Timeline
Social Media Assistant
Fellowship Baptist Church
02.2023 - 06.2023
Sr. Account Specialist
Automatic Data Processing (ADP)
11.2005 - 02.2015
Sales and Service Representative
Convergys Corp.
08.2003 - 10.2005
Bachelor of Science - Public Relations, Advertising, and Applied Communications, Social Media and E-Marketing Analytics-Minor
Florida International University
Associate in arts - Foreign Languages
Pasco-Hernando State College
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