MARIA RAMOS
Glassboro
Overview
19
19
years of professional experience
Work History
Housekeeper
Michaels Organization
08.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Guest Service Manager
HERITAGE’S DAIRY STORES
03.2014 - 01.2019
- Delegated responsibility, trained and oversaw employees, ensured exceptional customer service is being delivered, ensured execution of established safety, security, quality, and store operations policies and standards
- Reviews financial statements with management personnel, manages the store and uses business skills to increase profit, obtained planned sales volume through effective supervision
- Contributed to marketing effectiveness by identifying short-term and long-range issues that must be addressed and recommended options and courses of action
- Selected as Member of the Month three times in a row and team member of the year for 2018 and 2019.
Cashier
POPEYES LOUISIANA CHICKEN
08.2013 - 07.2019
- Greeted customers and communicated to determine their orders, took customers’ orders and push them into the restaurant order database
- Answered phone calls, cleaned and organized eating areas, processed credit card payments, restocked workstation with supplies.
Counselor
WOODLAND PRESBYTERIAN CHURCH
02.2005 - 05.2009
- Enforced rules and regulations of recreational facility to maintain discipline and ensured safety, administered first aid according to prescribed procedures and notified medical personnel when necessary
- Organized, lead, and promoted interest in recreational activities such as arts, crafts, sports, games, camping and hobbies.
Education
Diploma -
CAMDEN HIGH SCHOOL
06.2011
Skills
- Bilingual
- Computer literate in MS Word and Excel
- Dedicated and detail oriented
- Excellent customer service skills
- Critical thinker
- Organizational abilities
- Service oriented
- Strong communication skills
- Quick learner
- Experienced team leader and goal-oriented
References
- LUIS RODRIGUEZ, Supervisor at Goodwill, 856.536.7070
- BETHANN QUIRK, Manager at Heritage’s Dairy Stores, 856.769.0138
Timeline
Housekeeper
Michaels Organization
08.2019 - Current
Guest Service Manager
HERITAGE’S DAIRY STORES
03.2014 - 01.2019
Cashier
POPEYES LOUISIANA CHICKEN
08.2013 - 07.2019
Counselor
WOODLAND PRESBYTERIAN CHURCH
02.2005 - 05.2009
Diploma -
CAMDEN HIGH SCHOOL