Maria Ramos
Pittsburgh,PA
Summary
Dynamic customer service professional with a proven track record at Giant Eagle, excelling in high-pressure environments. Recognized for exceptional time management and empathy, I consistently resolve customer complaints, enhancing loyalty. Skilled in multitasking and adaptable to various roles, I contribute to team success while maintaining high sanitation standards. Offering positive attitude and strong desire to learn and grow in beauty industry. Brings potential to quickly grasp nail care techniques and deliver quality services. Ready to use and develop skills in nail art and client care.
Overview
3
3
years of professional experience
Work History
Host
Ritual House
Pittsburgh, PA
11.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
Customer Service / Cashier
Giant Eagle
Pittsburgh, PA
06.2022 - 10.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Nail Technician
South Hills Beauty Academy
Pittsburgh, PA03-2025
High School Diploma -
Taylor Allderdice High School
Pittsburgh, PA06-2024
Skills
- Sanitation practices
- Multitasking proficiency
- Flexible and adaptable
- Foreign language skills
- Teamwork and collaboration
- Nail extensions
- Acrylic nails
- Fast-paced environment adaptation
- Work ethic and integrity
- Patience and empathy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Ritual House
11.2024 - Current
Customer Service / Cashier
Giant Eagle
06.2022 - 10.2024
No Degree - Nail Technician
South Hills Beauty Academy
High School Diploma -
Taylor Allderdice High School