Maria Ramos
Houston
Summary
Experienced with wireless technology and network optimization, enhancing connectivity and performance. Utilizes in-depth knowledge of troubleshooting techniques to resolve network issues efficiently. Track record of implementing reliable and scalable wireless solutions that meet evolving needs.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with managing cosmetic sales and staff, ensuring smooth daily operations. Utilizes strong leadership and organizational skills to meet and exceed sales targets. Track record of enhancing customer experiences through personalized consultations and product recommendations.
Retail professional with background in merchandising and customer service. Skilled in creating compelling product displays and assisting customers with their purchasing decisions. Known for collaborative teamwork and adaptability in dynamic retail environments.
Overview
11
11
years of professional experience
Work History
Bilingual Wireless Expert
AT&T Mobily LLC
05.2024 - 05.2025
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Advised customers on appropriate mobile plans based on usage habits and budgetary constraints, maximizing value for both the client and the company.
- Increased store traffic by implementing targeted promotional events and outreach initiatives.
- Conducted comprehensive device troubleshooting, ensuring swift resolution of technical issues.
Sales Associate
Sunglass Hut at Macy's
11.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Beauty AdvisorBluemercu
BlueMercury
09.2021 - 11.2022
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
Online Sales and Marketing
Rosario's Mistic
10.2015 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Cosmetics Counter Manager
Macy's
01.2014 - 09.2015
- Assisted in the development of marketing materials for promotions and events, ensuring accurate representation of products while adhering to brand guidelines.
- Increased sales revenue by creating and implementing promotional events and product launches.
- Actively participated in ongoing training sessions to remain updated on the latest industry trends, product innovations, and sales techniques relevant to our cosmetics counter operations.
- Successfully implemented cross-selling techniques by recommending complementary products during client consultations which led to increased average transaction values.
- Collaborated with vendors to secure exclusive products, enhancing the cosmetic counter''s offerings.
- Increased brand awareness through effective communication of product benefits during consultations with clients seeking advice on various cosmetic items available at our counter.
- Streamlined operations by creating efficient scheduling systems that maximized employee productivity while reducing labor costs.
- Boosted customer satisfaction by providing personalized beauty consultations and product recommendations.
- Assisted customers in selecting appropriate skincare routines tailored to their specific needs, resulting in higher satisfaction rates among clientele.
- Conducted regular team meetings to discuss goals, strategies, and areas of improvement for the cosmetics department.
- Trained new employees on proper makeup application techniques, improving overall team performance.
Education
Associate of Science - Business Administration And Management
Houston Community College
Houston, TX12-1999
Skills
- Network troubleshooting
- Mobile device management
- Customer assistance
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Strong communication and interpersonal skills
- Customer service
- Teamwork and collaboration
- Sales and retail experience
- Multi-tasking strength
- Operations management
- Suggestive selling
- Product upselling
- Cosmetics selection assistance
Accomplishments
- Achieved results by completing tasks with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Increased productivity 40% by implementing several process improvements.
- Achieved goals through effectively helping with upselling.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Wireless Expert
AT&T Mobily LLC
05.2024 - 05.2025
Sales Associate
Sunglass Hut at Macy's
11.2022 - 03.2023
Beauty AdvisorBluemercu
BlueMercury
09.2021 - 11.2022
Online Sales and Marketing
Rosario's Mistic
10.2015 - 09.2021
Cosmetics Counter Manager
Macy's
01.2014 - 09.2015
Associate of Science - Business Administration And Management
Houston Community College
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