Maria Ramos
Dallas
Summary
Compassionate unit technician with a strong focus on patient advocacy, communication, and teamwork. Experienced in providing emotional support and facilitating effective communication in fast-paced healthcare environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Unit Technician
Parkland Hospital
Dallas
06.2001 - Current
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to patients and families during challenging times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Maintained cleanliness and organization of patient care areas and equipment.
- Coordinated patient admissions and discharges for efficient unit.
- Assisted with order processing for medical supplies and equipment management.
- Provided support during emergency situations, following established protocols.
- Facilitated communication between patients, families, and healthcare providers.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Served as Rose Council Member from 2019 to acknowledge our above-and-beyond UAPs.
- Contributed as UAP Council Member since 2020
- Participated in Patient Experience Council since 2024, improving patient engagement strategies.
Health Unit Coordinator
Ut Southwestern Medical Center
Dallas
12.2023 - 03.2024
- Coordinated patient admissions and discharges for efficient unit operations.
- Provided support during emergency situations, following established protocols.
- Facilitated communication between patients, families, and healthcare providers.
- Organized patient charts and documentation for quick retrieval and review.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
Cashier
Pizza Hut
Dallas
2008 - 2009
- Handled cash transactions and managed the register with precision.
- Provided excellent customer service by addressing inquiries and complaints promptly.
- Processed customer orders accurately and efficiently at a fast-paced restaurant.
Tutorial Assistant
Trinity River Mission
Dallas
2007 - 2008
- Organized educational materials and resources for classroom activities.
- Assisted students with homework and study techniques in various subjects.
- Communicated effectively with students, addressing questions and concerns promptly.
Education
High School Diploma -
Skyline High School
Dallas, TX05-2001
Skills
- Restocking supplies
- CPR certification
- Patient advocacy
- Patient assistance
- Infection prevention
- Team collaboration
- communication skills
- customer service
- time management
- adaptability in fast-paced environments
- organizational skills
- File organization
- MS PowerPoint
- Teamwork
- Patient engagement
- Microsoft office
Languages
Spanish
Native/ Bilingual
Certification
CPR
Accomplishments
2019 Rose Award
2019 Infection Prevention Champion
2019 Infection Prevention Champion
References
References available upon request.
Timeline
Health Unit Coordinator
Ut Southwestern Medical Center
12.2023 - 03.2024
Unit Technician
Parkland Hospital
06.2001 - Current
Cashier
Pizza Hut
2008 - 2009
Tutorial Assistant
Trinity River Mission
2007 - 2008
High School Diploma -
Skyline High School