MARIA RAMOS
Syracuse,NY
Summary
Dedicated Customer Service Specialist providing the skill to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
20
20
years of professional experience
Work History
Customer Service Representative
American Airlines
Syracuse, Ny
01.2007 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved passenger complaints through effective communication and problem-solving.
- Assisted customers with flight bookings and itinerary changes.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided information on airline policies, procedures, and services.
- Collaborated with airport staff to manage boarding procedures efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Syracuse City School
Syracuse, NY Skills
- Flight reservations
- Customer relationship management
- Technical support
- Conflict resolution
Languages
Spanish
Professional
Timeline
Customer Service Representative
American Airlines
01.2007 - Current
Syracuse City School