Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Rangel

Harlingen,TX

Summary

Product Development Assistant with 3 years leading cross-functional projects and over 7 years in customer-facing roles. Delivered multiple successful product launches by coordinating teams, solving complex problems, and maintaining strong organization. Volunteered 50 hours in social work, applying empathy and communication to support community needs. Eager to leverage these skills in a social work role to make a tangible impact.

Overview

10
10
years of professional experience

Work History

Product Development Assistant

DB Research L.L.P
Harlingen, TX
08.2022 - Current
  • Communicate with vendors to request samples, product specifications, quotes, and updates on product development.
  • Edit and prepare graphic artwork for gift boxes, master cartons, sales sheets, and other marketing materials.
  • Verify all outgoing artwork contains accurate and up-to-date information before sending to vendors.
  • Ensure timely responses to all incoming emails.
  • Monitor and track the progress of all new product developments.
  • Work closely with the senior engineer on product information, graphics, and related tasks.
  • Secure necessary approvals for product graphics and visual designs.
  • Generate purchase order forms for all shipments to maintain accurate tracking of outgoing shipments.
  • Partner with the graphics team to guarantee they receive comprehensive product information for artwork development.
  • Utilize the MONDAY platform to upload necessary information for product graphics, sales sheets, corrections, and other related materials, editing as needed until the work is complete.

Inside Sales Representative

ABC Supply
Harlingen, TX
05.2021 - 04.2022
  • Initiate and process purchase orders for warehouse materials, ensuring accurate system entry upon receipt of goods.
  • Verify that bills of lading accurately match incoming shipments to the warehouse.
  • Manage inbound customer calls to address inquiries and facilitate invoice placement.
  • Update and maintain customer invoices daily within the AS400 system upon confirmation of material receipt to ensure timely billing.
  • Systematically organize and file customer invoices for record-keeping.
  • Coordinate and schedule shingle truck pickups in collaboration with logistics partners.
  • Monitor and resolve inventory discrepancies, including material shortages or negatives, on a daily basis.
  • Generate open invoice report to check if invoice still needs to be open and to account for all open tickets that none are lost
  • Count the cash drawer at the beginning of each shift to confirm the starting balance.
  • Perform daily cash box reconciliation and closing procedures.
  • Reconcile and close out daily credit card transactions with accuracy.
  • Ensure timely delivery of daily cash deposits to the designated financial institution.
  • Generate and issue invoices to customers in a timely manner.
  • Support end-of-shift cleaning and organizational activities to maintain a safe and efficient work environment.
  • Process customer purchases and accept payments at the register.
  • Provide customers with a quote for desired material.
  • Coordinate with customer's desired date of product delivery.

Inbound Call Center Representative

Dish
Harlingen, TX
11.2018 - 02.2019
  • Assisted customers with account-related inquiries and concerns over the phone.
  • Processed payments via phone in a secure and efficient manner.
  • Made account updates based on customer requests.
  • Answered incoming calls with a friendly, professional tone to ensure a positive customer experience.
  • Participated in training and coaching sessions to enhance customer service skills and call handling techniques.
  • Transferred calls to the appropriate department when necessary.
  • Promoted and offered additional products and services tailored to customer needs.
  • Worked with customers to reduce their monthly bill by understanding their budget and recommending suitable solutions through effective fact-finding.
  • Scheduled technician appointments for equipment installation, troubleshooting, or upgrades.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Representative

Circle K
San Benito , TX
04.2018 - 11.2018
  • Greeted customers upon arrival and departure to ensure a welcoming shopping experience.
  • Restocked beverage coolers and tobacco shelves to maintain inventory levels and product availability.
  • Responded to customer inquiries and provided prompt, helpful assistance.
  • Processed returns and honored valid coupons in accordance with store policies.
  • Verified cash amounts for the register and safe at the beginning and end of each shift.
  • Completed and submitted all point-of-sale (POS) paperwork accurately at end of shift.
  • Sold and redeemed lottery tickets, including cashing out winnings.
  • Maintained cleanliness and organization inside and outside the store.
  • Issued money orders per customer requests.
  • Checked IDs for age-restricted items such as alcohol and tobacco.
  • Processed customer transactions efficiently for all purchases.

Drive-Thru/Lobby Cashier

Wendy's Restaurant
Harlingen, TX
12.2015 - 04.2017
  • Take customer’s orders.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assist counter staff in packing ready orders and distributing to customers.
  • Wash dishes throughout the day.
  • Clean and organize designated areas at the end of each shift.
  • Provide a positive customer experience.
  • Communicated with fellow team members on orders to provide fast service.
  • Provided customers with information on specials and discount deals.
  • Keep designated areas stocked.
  • Clean lobby.
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.

Education

Associate of Arts - Social Work

Texas Southmost College
Brownsville, TX
05-2025

High School Diploma -

San Benito High School
San Benito, TX
06.2015

Skills

  • Bilingual
  • Team collaborator
  • Adapts rapidly to new tasks
  • Computer proficiency
  • Customer Service
  • Adapts quickly in fast-moving work environments
  • Highly adept at managing multiple tasks
  • Attention to detail orientation
  • Cash management experience
  • Critical thinking and resolution skills

Languages

Spanish
Native/ Bilingual

Timeline

Product Development Assistant

DB Research L.L.P
08.2022 - Current

Inside Sales Representative

ABC Supply
05.2021 - 04.2022

Inbound Call Center Representative

Dish
11.2018 - 02.2019

Customer Service Representative

Circle K
04.2018 - 11.2018

Drive-Thru/Lobby Cashier

Wendy's Restaurant
12.2015 - 04.2017

High School Diploma -

San Benito High School

Associate of Arts - Social Work

Texas Southmost College

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