Jacqueline Lorain Keath
Harlingen,TX
Summary
Experienced with customer relationship management and strategic planning. Utilizes deep understanding of client needs to enhance customer satisfaction and loyalty. Track record of effective communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Senior Customer Success Manager
Frontier Direct Care
09.2021 - Current
- Managed the entire open enrollment process, ensuring all participants received necessary information and support.
- Coordinated communication campaigns to inform employees about available benefits and enrollment procedures.
- Facilitated informational sessions and workshops to educate participants on their options and address any questions.
- Developed and maintained enrollment materials, including brochures and online resources, to enhance accessibility and understanding.
- Collaborated with HR and benefits providers to ensure accurate and timely enrollment data processing.
- Managed key accounts for large municipalities and counties, serving as the primary point of contact for all client needs and inquiries.
- Addressed day-to-day issues efficiently, ensuring prompt resolution and maintaining high levels of client satisfaction.
- Helped develop and execute targeted marketing campaigns to promote direct primary care services, tailored to the unique needs of each client.
- Collaborated with clients to create comprehensive yearly plans and strategies that align with their health care goals and objectives.
- Conducted Quarterly Business Reviews (QBRs) with clients to assess program effectiveness, gather feedback, and adjust strategies as needed.
- Oversaw invoicing processes, addressing discrepancies and ensuring timely payments to maintain financial accuracy.
- Implemented client-specific programs, such as the Firefighter Physical Program, to meet the unique health and wellness needs of clients.
- Received Trailblazer Award, July 2025
Dyslexia Interventionist
St. Alban’s Episcopal Day School
12.2012 - 08.2021
- Delivered structured literacy instruction using the evidence-based Orton-Gillingham program.
- Advocated for the needs of students with dyslexia within the school system, and educated teachers on the subject during teacher in-service workshops.
- Provided both individual and small-group intervention tailored to students’ decoding, encoding, fluency, and comprehension needs.
- Taught phonological awareness, phonics, and spelling rules using multisensory strategies.
- Provided differentiated instruction and developed individualized intervention plans based on student progress and assessment results.
- Kept accurate records of student progress and provided updated written reports to teachers, parents, and administrators.
- Collaborated with classroom teachers to support student accommodations and classroom strategies.
- Conducted parent teacher conferences with both the parents, the classroom teacher, and campus administrators.
Educator, Kindergarten & 1st Grade
St. Alban’s Episcopal Day School
08.2009 - 05.2013
- Recruited to create and implement a new Kindergarten program, including curriculum design, instructional framework, and assessment systems aligned with early childhood standards.
- Transitioned to 1st Grade to revamp the curriculum and instructional program, strengthening foundational literacy and numeracy teaching across the grade level.
- Served as a mentor to a first year teaching partner.
Educator, 4th Grade & 1st Grade
Harlingen Independent School District
08.2003 - 05.2009
- Incorporated multisensory, hands-on activities to support learning and engagement across all subjects while maintaining alignment to state standards.
- Provided explicit instruction in writing, including grammar, sentence structure, organization, revision, and genre-based composition to 4th grade students.
- Provided targeted interventions and small-group instruction for 1st grade students not on pace to meet the goal of reading 60 words per minute by the end of the year.
- Analyzed assessment data to monitor student progress and adjust instruction accordingly.
- Recruited to serve as a mentor for student teachers in our district.
Educator, 3rd Grade
Dilley Independent School District
08.2002 - 05.2003
- Drove strong student outcomes during the first year of the TAKS test administration with a 99% pass rate of students.
Education
Bachelor of Arts - Interdisciplinary Studies
Texas A&M University
College Station, TX12.2002
Skills
- Data-driven decision making
- Customer advocacy
- Client relations
- CRM software
- Customer journey mapping
- Strategic planning
- Account management
- Cross-functional coordination
- Process improvement
- Attention to detail
- Excellent communication
- Organizational skills
- Client onboarding
Timeline
Senior Customer Success Manager
Frontier Direct Care
09.2021 - Current
Dyslexia Interventionist
St. Alban’s Episcopal Day School
12.2012 - 08.2021
Educator, Kindergarten & 1st Grade
St. Alban’s Episcopal Day School
08.2009 - 05.2013
Educator, 4th Grade & 1st Grade
Harlingen Independent School District
08.2003 - 05.2009
Educator, 3rd Grade
Dilley Independent School District
08.2002 - 05.2003
Bachelor of Arts - Interdisciplinary Studies
Texas A&M University