MARIA REYES
El Paso,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business process outsourcing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Representative – Account Manager
GC Services
07.2024 - Current
- Outbound calls for Account Supervisor escalated calls
- Assist QA/Unit Managers to correct accounts as required
- Assist Training Classes
Quality Assurance Analyst
GC Services
10.2021 - 07.2024
- Evaluate Calls
- Provide Feedback
- Assist with call volume when needed/Floor Coverage
- Keep track of Trends & Outliers
- Conduct Calibration with other QA’s and Supervisors
- Video Conferencing Platform
Customer Service Representative – Account Manager
GC Services
05.2019 - 10.2021
- Outbound calls for Account Supervisor escalated calls
- Assist QA/Unit Managers to correct accounts as required.
Customer Service Representative – Account Supervisor
GC Services
02.2015 - 05.2019
- Inbound calls for Billing Inquiries, Payment Extensions, Connect/Disconnect, Client Products and Services, Troubleshooting
- Provide professional and accurate information
Property Management Assistant
Lammco Property Management, LLC
01.2010 - 01.2012
- Processing applications, Executing leases, List rental/sales in MLS (multiple listing services), Executing properties rental/sales, Data Entry
Property Management Assistant
Moreno Family Investments
06.2003 - 01.2009
- Bookkeeping, Processing applications, Executing leases (commercial & residential), Executing property sales/rental and new construction of homes.
Education
Some College (No Degree) -
El Paso Community College
919 Hunter Dr., El Paso, Texas 79915Some College (No Degree) -
University of Texas At El Paso
500 W University Ave, El Paso, Tx 79968Diploma - Computer Science
International Business College
El Paso, Texas01.1985
Skills
- Quality Control
- Skilled Multi-tasker
- Microsoft Windows
- Word
- Excel
- Notary Public
- Skype
- Teams
- Webex
- Data Entry
Timeline
Customer Service Representative – Account Manager
GC Services
07.2024 - Current
Quality Assurance Analyst
GC Services
10.2021 - 07.2024
Customer Service Representative – Account Manager
GC Services
05.2019 - 10.2021
Customer Service Representative – Account Supervisor
GC Services
02.2015 - 05.2019
Property Management Assistant
Lammco Property Management, LLC
01.2010 - 01.2012
Property Management Assistant
Moreno Family Investments
06.2003 - 01.2009
Some College (No Degree) -
El Paso Community College
Some College (No Degree) -
University of Texas At El Paso
Diploma - Computer Science
International Business College