Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Ruth McGarr

Clinton,OH

Summary

Proactive Customer Service and Account Manager with extensive experience in client relations, marketing support, and problem resolution. Successfully improved customer satisfaction and streamlined account management processes. Skilled in CRM software, product knowledge, conflict resolution, and service upselling, bringing strong organizational abilities and a commitment to improving customer experiences. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Customer Service / Account Manager

Gemco Medical
09.2018 - Current
  • Assisted in the development of marketing campaigns targeting specific demographics within the customer base that resulted in increased leads generated from those demographics.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined account management processes for improved efficiency and productivity.
  • Maintained detailed records of customer interactions, ensuring accurate account information at all times.
  • Increased overall customer satisfaction through attentive listening during meetings with clients which led to better understanding their individual goals resulting in tailored solutions that met their specific needs.
  • Reduced response time for customer inquiries by implementing an updated tracking system, leading to faster and more accurate responses.
  • Collaborated with sales team to upsell products and services, increasing company revenue.
  • Delivered exceptional service by thoroughly understanding the needs of each client account in my portfolio.
  • Provided ongoing support to clients, offering expert guidance on product usage and best practices.
  • Served as a liaison between customers and other departments, ensuring seamless communication and timely resolution of issues.
  • Continuously updated knowledge on industry trends and best practices, enhancing service quality provided to clients.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Table Games Dealer

Jack Casino Cleveland
05.2012 - 08.2018
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
  • Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
  • Inspected table games and equipment to confirm proper function.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.
  • Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
  • Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
  • Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
  • Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
  • Implemented strategies to manage high-stress situations, maintaining professionalism and poise.
  • Monitored games for compliance with casino policies and procedures, contributing to secure gaming environment.
  • Contributed ideas for operational improvements during team meetings, leading to enhanced service delivery and guest satisfaction.
  • Adapted quickly to new and varied table games, enhancing versatility and value as team member.
  • Fostered sense of community among players with exceptional communication skills and personal attention.
  • Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
  • Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
  • Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.
  • Provided training to new dealers, improving team performance and consistency in game management.
  • Increased table game participation with engaging interactions and clear explanations of game rules.
  • Enhanced guest experience by providing friendly and professional service during game sessions.
  • Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
  • Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
  • Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
  • Conducted regular inventory checks on gaming equipment to ensure game integrity and fairness.
  • Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
  • Contributed to development of promotional strategies that increased player engagement and retention.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Controlled equipment such as roulette wheels to run games.
  • Trained new dealers in rules and operation of different games.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Applied standard or special rules to games based on pre-agreed game rules.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Received and documented patrons' wagers prior to beginning games.
  • Complemented player numbers to reach minimum levels for play of different games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Worked with dealer team to run larger games such as craps and baccarat.

Education

High School Diploma -

Glenoak High School
Canton, OH
05.1990

Elementary Education

University of Akron
Akron, OH

Skills

  • Complaint Handling
  • Customer satisfaction measurement
  • Email Etiquette
  • Feedback collection
  • Marketing support
  • CRM Software
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Problem Resolution
  • Customer Relations
  • Microsoft Excel
  • Computer Proficiency
  • Data Entry
  • Product Knowledge
  • Client Relations
  • Conflict Resolution
  • Documentation
  • Team Development
  • Money handling abilities
  • Microsoft Outlook
  • Quality Control
  • Follow-up skills
  • Staff Training
  • Complaint resolution
  • Payment Processing
  • De-Escalation Techniques
  • Paperwork Processing
  • Professional telephone demeanor
  • Administrative Support
  • Order Fulfillment
  • Microsoft Office Suite
  • Filing
  • Prioritization
  • Medical terminology knowledge
  • Product Sales
  • Dispute Resolution
  • Order Processing
  • Sales expertise
  • Customer Education
  • Live chat support
  • Delivery Scheduling
  • Reading Comprehension
  • Coordination
  • Document Control
  • Product and service solutions
  • Spreadsheets
  • Proofreading
  • Account updating
  • Clerical Support
  • Multi-line phone talent
  • Product Promotion
  • Project management abilities
  • Recordkeeping strengths
  • Conflict Mediation
  • Office equipment proficiency
  • Brand representation
  • Service Upselling
  • Quality Assurance Controls
  • Service standard compliance
  • Warehousing functions
  • Record preparation
  • Product Education
  • POS systems expert
  • Shipping procedures understanding
  • System implementation

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Additional Information

Work 40 Plus hours a week

Able to obtain Ohio Gaming License

Responsible for large amounts of money

SalesForce

EDI

Ability to adapt to many computer programs

Computer Skills

Professional attitude and empathy





Timeline

Customer Service / Account Manager

Gemco Medical
09.2018 - Current

Table Games Dealer

Jack Casino Cleveland
05.2012 - 08.2018

High School Diploma -

Glenoak High School

Elementary Education

University of Akron

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Ruth McGarr