MARIA REYES
Miami,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Receiving and Fulfillment
Macy's at Dadeland Mall
Miami, FL
11.2024 - Current
- Processed incoming shipments, ensured accurate inventory management, and organized products for timely distribution to various departments and customers.
- Assisted in stock replenishment by efficiently sorting, tagging, and storing merchandise, maintaining a neat and organized stockroom.
- Handled online orders for fulfillment, ensuring timely and accurate picking, packing, and shipment to enhance customer satisfaction.
- Collaborated with team members and other departments to ensure smooth operations, meeting daily deadlines for receiving and processing merchandise.
- Identified and resolved inventory discrepancies, ensuring proper stock levels and preventing issues with product availability or order fulfillment.
Administrative Assistant
A&M Insurance Services
Miami, FL
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Counter & Operations Staff
Alex’s Bakery & Café - Miami, FL
15588 SW 72nd St, Miami, FL 33193
01.2025 - 04.2025
- Managed daily opening and closing procedures, ensuring facility readiness, security, and adherence to operational standards.
- Delivered exceptional customer service, greeting patrons, taking orders, and maintaining a welcoming environment.
- Oversees stock and replenishment of the pastry and daily food stations, including Cuban breakfast items, to ensure product availability and fresh presentation.
- Conducted end-of-shift cash handling and financial reconciliation, balancing daily receipts and reports for accounting accuracy.
Assistant Manager
Los Verdes 88
Miami, FL
01.2024 - 10.2024
- Assisted in managing a team of 12 staff members, including hiring, training, and scheduling to ensure optimal performance and coverage.
- Assisted with budgeting, financial reporting, and tracking of sales and expenses to ensure financial accuracy and accountability.
- Addressed and resolved customer inquiries and complaints promptly, improving customer satisfaction and retention rates.
- Monitored inventory levels, conducted regular stock checks, and placed orders as needed to maintain adequate supply levels.
- Ensured compliance with health, safety, and regulatory franchise standards, conducting regular audits and training sessions to maintain a safe working environment.
Education
High School Diploma - undefined
Unidad Educativa Privada Ligia Cadenas
Barquisimeto, VenezuelaNo Degree - English-as-a-Second-Language Education
Miami Dade College
Skills
Back Office Operations
Meeting Minutes
Manage Budgets
Customer Service
Document Retrieval
Microsoft Dynamics
Process Optimization
Account Balancing
Data Entry Documentation
Microsoft Windows
LANGUAGES
Spanish
Timeline
Counter & Operations Staff
Alex’s Bakery & Café - Miami, FL
01.2025 - 04.2025
Receiving and Fulfillment
Macy's at Dadeland Mall
11.2024 - Current
Assistant Manager
Los Verdes 88
01.2024 - 10.2024
Administrative Assistant
A&M Insurance Services
06.2023 - Current
No Degree - English-as-a-Second-Language Education
Miami Dade College
High School Diploma - undefined
Unidad Educativa Privada Ligia Cadenas