MARIA REYNOSO
Racine,WI
Summary
As an open and positive communicator, I bring a calm and level-headed approach to managing routine needs and meeting special challenges. My strong customer service, multitasking, and time management abilities make me a hardworking employee dedicated to providing every customer with a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Student Express Associate
Gateway Technical College
04.2024 - Current
- Greeted students in a friendly and professional manner.
- Assisted students with payments and answered account and course inquiries.
- Processed registration and drop classes.
Branch Manager
Educators Credit Union
09.2015 - 02.2024
- Assisted Staff and members with their questions and concerns.
- Overlooked scheduling for staff using an Excel spreadsheet.
- Prioritized tasks effectively to enhance productivity.
- Problem-solved difficult situations, as well as having difficult conversations
- Opening new accounts and processing loans and mortgage inquiries.
- Maintaining an excel spreadsheet for loans and new accounts audits daily.
- Assisting customers with their financial goals and setting budgets.
Customer Service Representative
Security Finance
05.2014 - 09.2015
- Process small loan for customers
- Field work and collection calls when necessary to collect on loans
- Reviewed credit history and set goals for customers.
Education
Technical Diploma - Nursing Assistant
Gateway Technical College
Racine, WISkills
- Cash Handling Accuracy
- Customer Service
- Phone Etiquette
- Teamwork and Collaboration
- Time Management
- Policy Compliance
- Over 10 years of Financial planning/ settings
Languages
Spanish
Professional Working
Timeline
Student Express Associate
Gateway Technical College
04.2024 - Current
Branch Manager
Educators Credit Union
09.2015 - 02.2024
Customer Service Representative
Security Finance
05.2014 - 09.2015
Technical Diploma - Nursing Assistant
Gateway Technical College