Maria Rico

• Developed and maintained project plans, timelines, and budgets.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Negotiated with project stakeholders or suppliers to obtain resources or materials.
• Led meetings with internal team members, consultants and contractors.
• Created and implemented processes to ensure successful completion of projects.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Provided guidance to team members regarding tasks assigned to them.
• Managed multiple projects with competing deadlines simultaneously.
• Determined project staffing needs and led resource management.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.
• Modified project plans when needed to better align with organizational objectives.
• Built and established strong partnerships with teams, vendors and contractors.
• Created project status presentations for delivery to customers or project personnel.
• Facilitated resolution of conflicts between team members when necessary.
• Submitted project deliverables to clients, consistently adhering to quality standards.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Identified project needs by reviewing project objectives and schedules.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Trained staff to follow team standards and use efficient techniques.
• Checked quality of work regularly through inspections and official assessments.
• Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Swept and damp-mopped private stairways and hallways.
• Communicated with maintenance team on damages to repair.
• Established and enforced procedures and work standards, promoting team performance and safety.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Used proven techniques to de-escalate angry customers during telephone interactions.

assisting customer to there destinations

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Consulted with customers regarding needs and addressed concerns.
• Followed policies and procedures to meet or exceed established performance requirements.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Helped customers find specific products, answered questions and offered product advice.
• Accepted cash and credit card payments, issued receipts and provided change.
• Collected payments and provided accurate change.
• Answered customer questions and provided store information.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Processed sales transactions to prevent long customer wait times.
• Scanned merchandise using point-of-sale system for accurate purchase totals.