Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Rivera

Plano,TX

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Chiropractic Assistant

CORE INTEGRATIVE HEALTH
10.2022 - Current
  • Spanish Translation for new/ current patients to ensure correct therapy and x-ray information is explained precisely.
  • Relate question or concerns from patients to appropriate staff/ doctors.
  • Administer laser and decompression therapy to patients based on doctors recommendations.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Assisted chiropractor during patient exams to implement treatment plans quickly

Hotel Manager

Magnuson Hotels
11.2015 - 06.2022
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Prepared monthly resort audits for review.
  • Increased customer service ratings through personable service.
  • Supervised team of front desk agents, housekeeping and maintenance personnel to helped resolve issues arising during hours of operation.

Front Line Server

Lubys Inc
06.2014 - 09.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Took customer orders and prepared take-out items.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Opened and closed food lines serving items such as salads, main entrees and desserts.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Education

High School Diploma -

Plano East Sr High School
Plano, TX
07.2012

Skills

  • Customer Preferences
  • Food Production
  • Merchandise Recommendations
  • Account Management
  • Organizational Systems
  • Upselling
  • Sales Contracts
  • Operational Systems Monitoring
  • Employee Development
  • Coordinate Department Activities
  • Policies and Procedures
  • Excellent Multitasking Abilities

Languages

Spanish
Native or Bilingual

Timeline

Chiropractic Assistant

CORE INTEGRATIVE HEALTH
10.2022 - Current

Hotel Manager

Magnuson Hotels
11.2015 - 06.2022

Front Line Server

Lubys Inc
06.2014 - 09.2015

High School Diploma -

Plano East Sr High School

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Maria Rivera