Maria Rivera
Valparaiso,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2027
2027
years of professional experience
Work History
Receptionist
Casa Grande Mountain Retreat
Utuado, Puerto Rico
01.2026 - Current
- Greeted visitors and directed them to appropriate personnel or departments.
- Managed incoming calls and routed them to relevant team members efficiently.
- Scheduled appointments and coordinated meeting rooms for staff and clients.
- Maintained organized front desk area, ensuring a welcoming environment for guests.
- Processed incoming mail and packages, distributing them to designated recipients.
- Responded to inquiries from clients, providing information about services offered.
- Collaborated with team members to improve front desk operations and customer experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Cafe Worker
Casa Grande Mountain Retreat
Utuado, Puerto Rico
- Prepared coffee and beverages according to customer preferences.
- Maintained cleanliness of the cafe and dining areas throughout shifts.
- Assisted customers with menu selections and provided recommendations.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Greeted customers upon arrival and provided assistance with menu selections.
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Restocked shelves with merchandise throughout the day as needed.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Ensured that all food items were prepared according to established recipes and standards.
- Conducted periodic inventories of all products stored in the cafe's pantry.
- Organized work duties to ensure efficient operation of the cafe during peak hours.
- Operated industrial dishwasher to wash glassware and utensils.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Restaurant Waiter
Casa Grande Mountain Retreat
Utuado
10.2025 - Current
- Provided attentive service to guests, ensuring a pleasant dining experience.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to deliver meals promptly and correctly.
- Assisted in training new staff on restaurant policies and procedures.
- Managed table settings and maintained cleanliness in dining areas.
- Handled customer inquiries and resolved issues with professionalism.
- Engaged with guests to enhance their dining experience through friendly interactions.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted guests with making food and beverage selections.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took accurate food and drink orders, using a POS ordering software system.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted visitors and directed them to appropriate personnel or departments.
- Managed incoming calls and routed them to relevant team members efficiently.
- Scheduled appointments and coordinated meeting rooms for staff and clients.
- Maintained organized front desk area, ensuring a welcoming environment for guests.
- Processed incoming mail and packages, distributing them to designated recipients.
- Responded to inquiries from clients, providing information about services offered.
- Collaborated with team members to improve front desk operations and customer experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Production Worker
Albanese Confectionery Group
Merrillville, Indiana
08.2023 - 03.2025
- Operated machinery to assemble products following safety guidelines.
- Inspected finished goods for quality and consistency before packaging.
- Collaborated with team members to meet production deadlines efficiently.
- Maintained cleanliness and organization of the work area throughout shifts.
- Loaded and unloaded materials safely from trucks and storage areas.
- Followed production schedules to ensure timely workflow and output.
- Assisted in training new workers on equipment operation and safety protocols.
- Reported any equipment malfunctions or safety hazards to supervisors immediately.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Monitored production line operations to ensure efficiency and accuracy.
- Attended regular training sessions to increase machine operating skills.
- Analyzed work orders to determine materials needed for each production batch.
- Tracked production data such as number of items produced per hour, day, week.
- Organized storage areas for efficient retrieval of items when needed.
- Conducted routine maintenance checks on all machinery used in the production line.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Set up and operated production machinery according to specific standards and protocols of company.
- Separated products according to weight, grade and size of material to produce final product.
Zumba Fitness Instructor
Lincoln Community Center
Highland, IN
06.2023 - Current
- Offered motivating and high-energy encouragement throughout classes to maintain morale.
- Provided instruction and encouragement to Zumba class participants of all skill levels.
- Developed choreography for all classes, including upbeat music choices.
- Monitored form and technique in group environments to maintain individual safety.
- Designed class content and delivery methods to match skill levels of participants and keep student interest high.
Volunteer Dance Instructor
MRC
Hobart, IN
02.2020 - Current
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Selected age-appropriate music and maintained up-to-date knowledge of students' favorite music to incorporate into lessons.
Hostess
Station 21 American Grill
Crown Point, IN
09.2017 - 12.2018
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Prepared Foods Team Member
Chili’s
Hobart, IN
08.2017 - 05.2018
- Peeled, chopped and sliced produce for use in cold and cooked items.
- Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Stored food in designated containers and storage areas to prevent spoilage.
- Observed food safety and sanitation protocols to reduce germ spread.
- Removed trash and cleaned kitchen garbage containers.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Restaurant Busser
Chili’s Restaurant
Hobart, IN
08.2005 - 01.2008
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Wiped down and cleaned chairs, booths and highchairs.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Swept, mopped and removed debris from dining room floors.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Washed dishes and disposed of trash in designated receptacles.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Notified manager of issues with equipment or breakage.
Education
CBTis 255 Bachelor’s Degree in Business Administration.
Guanajuato , MexicoSome College (No Degree) - Pedagogy
Normal Superior FASM Completed 3 Years of Pedagogy.
Salvatierra , MexicoSkills
- Group Fitness
- Muscle Recovery and Rehab
- Nutrition Advisement
- Class Organization
- Small and Large Group Instruction
- Progress Monitoring and Goal Attainment
- Fitness Program Design
- CPR Certified
- Passion for Health and Fitness
- Customer Service
- Cleaning and Sanitizing
- Teamwork and Collaboration
- Food Storage
- Foodservice Sanitation
- Equipment Cleaning and Maintenance
- Food Preparation
- Kitchen Operations
- Kitchen Equipment Operation
- Proper Portioning
- Safe Food Handling
- Kitchen Sanitation
- Product Rotations
- Proper Food Storage
- Punctual and Honest
- Highly Motivated
- Active Listener
- Machinery operation
- Quality inspection
- Production scheduling
- Safety compliance
- Problem resolution
- Batch production
- Manufacturing support
- Deadline compliance
- Assembly protocols
- Machine operation
- Product packing
- Defect monitoring
- Production line support
- Lockout and tagout procedures
- GMP compliance
- Product packaging
- Equipment operation
- Assembly line expertise
- Customer service
- Problem solving
- Multitasking proficiency
- Telephone skills
- Customer/Client relations
- Front desk operations
- Greeting and seating clients
- Customer and client relations
Timeline
Receptionist
Casa Grande Mountain Retreat
01.2026 - Current
Restaurant Waiter
Casa Grande Mountain Retreat
10.2025 - Current
Production Worker
Albanese Confectionery Group
08.2023 - 03.2025
Zumba Fitness Instructor
Lincoln Community Center
06.2023 - Current
Volunteer Dance Instructor
MRC
02.2020 - Current
Hostess
Station 21 American Grill
09.2017 - 12.2018
Prepared Foods Team Member
Chili’s
08.2017 - 05.2018
Restaurant Busser
Chili’s Restaurant
08.2005 - 01.2008
Some College (No Degree) - Pedagogy
Normal Superior FASM Completed 3 Years of Pedagogy.
Cafe Worker
Casa Grande Mountain Retreat
CBTis 255 Bachelor’s Degree in Business Administration.