Maria Rivera-Miracle
Elgin,IL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2026
2026
years of professional experience
Work History
Registered Nurse
Ascension
Elgin, Illinois
02.2017 - Current
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Customer Service Representative
Best Western Hotel
DeKalb, Illinois
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Communications Specialist
United States Air Force, USAF
- Conferred with other managers to identify trends or key group interests or concerns.
- Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
- Provided administrative support to the communications team by scheduling meetings and coordinating international travel arrangements.
Education
Bachelor of Science - Nursing
Eastern Illinois University
Charleston, ILBachelor of Science - Biological Sciences
Northern Illinois University
Dekalb, ILSkills
- Customer relationship management
- Data entry
- Crisis management
- Quality assurance
- Team collaboration
- Effective communication
- Problem resolution
- Attention to detail
- Customer service excellence
- Computer proficiency
- Multitasking and prioritization
- Teamwork and collaboration
Timeline
Registered Nurse
Ascension
02.2017 - Current
Customer Service Representative
Best Western Hotel
Communications Specialist
United States Air Force, USAF
Bachelor of Science - Nursing
Eastern Illinois University
Bachelor of Science - Biological Sciences
Northern Illinois University