Hi, I’m
Maria Rivera Hernandez
Costumer Service Representative
Dallas,TX
Summary
Dynamic sales professional with a proven track record at Portraits International, excelling in sales forecasting and market analysis. Expert in crafting impactful PowerPoint presentations and leveraging Excel for budget reviews. Adept at building relationships and driving promotional strategies, resulting in significant revenue growth and optimized store performance.
Overview
15
years of professional experience
Work History
Portraits InternationalDallas
Presales Consultant
03.2013 - Current
Job overview
- Promotion and sales.
- Schedule by appointment
- Marketing and send the numbers by day
- Choose the stores per month and locations
Green Mountain EnergyDallas
Customer Service Representative
05.2013 - 06.2013
Job overview
- Identified opportunities for upselling additional products or services based on customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
Direct EnergyDallas
Customer Service Sales Representative
04.2011 - 05.2013
Job overview
- Coordinated with logistics teams to ensure timely enrollment of the customers for electricity and check the background
- Listened to customer needs to identify and recommend best rate and services at company.
- Explain of the customer the different prices and rates by contract
First Choise PowerDallas
Customer Service Representative
02.2010 - 02.2011
Job overview
- Identified opportunities for upselling additional products or services based on customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Richland CollegeDallas, TX
Some College (No Degree) from ESOL
12-2019
Brookhaven CollegeDallas, TX
Some College (No Degree) from ESOL
Skills
- Sales forecasting
- Market analysis
- Power point presentación
- World
- Excel
- Budget and review of the stores every 6 month
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Green Mountain Energy
05.2013 - 06.2013
Presales Consultant
Portraits International
03.2013 - Current
Customer Service Sales Representative
Direct Energy
04.2011 - 05.2013
Customer Service Representative
First Choise Power
02.2010 - 02.2011
Richland College
Some College (No Degree) from ESOL
Brookhaven College
Some College (No Degree) from ESOL
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