Maria Rizzo
Summary
Highly driven General Manager with several years of experience successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
General Manager/Social Media Manager
AZ Investments
Sparta
03.2020 - 04.2026
- Manage the day to day business of one of the business under AZ Investments (The Dairy)
- Trained all new staff on the menu and daily operations (including the POS system)
- Developed strategic plans to drive business growth and market expansion initiatives.
- Oversaw daily operations and ensured compliance with company policies and procedures.
- Handled all hiring/firing of staff
- Handled all customer complaints and concerns
- Resolved all concerns/complaints with empathy and professionalism
- Handled the ordering of inventory twice a week
- Handled scheduling weekly
- Handled any technical issues with the POS system
- Handled counting the register at the end of the night and locking up all of the money in the safe
- Handled bringing change to registers as needed
- Handled answering the phone
- Supervised the entire staff and tended to any complaints or concerns from the staff
- Ran all staff meetings
- Handled creating/posting on all of the social media pages
Elderly Caretaker
Marie Debuys
Branchville
10.2015 - 03.2020
- Assisted client with daily living activities and personal hygiene.
- Provided companionship and emotional support to elderly client
- Administered medications according to prescribed schedules and guidelines.
- Prepared meals daily for client.
- Entertained and tended to all the needs of the client
Head Server
Toojays
Boca Raton
05.2011 - 10.2015
- Supervised dining room operations to ensure excellent guest experiences.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated with kitchen staff to manage timely food preparation and delivery.
- Took all customers orders and delivered them accurately to the kitchen staff
- Served food in a timely manner to all of my customers
- Refilled drinks
- Maintained a positive friendly attitude not only with my customers but also with my fellow staff
Cashier, Deli Worker, Shift Supervisor
Belchers Village Market
Branchville
10.2004 - 08.2010
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized areas for optimal customer experience.
- Prepared Salads and Sandwiches
- Answered the phones
- Supervised the staff during my shifts
- Handled customer concerns/complaints during my shifts
- Handled and resolved all concerns/complaints with empathy and professionalism
- Monitored inventory levels and restocked shelves as needed.
- Trained new cashiers on systems and customer service protocols.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High Point High School
Wantage, NJSome College (No Degree) - Business
Sussex County Community College
Newton, NJSkills
- Business management
- Strategic planning
- Staff training
- Customer service
References
References available upon request.
Timeline
General Manager/Social Media Manager
AZ Investments
03.2020 - 04.2026
Elderly Caretaker
Marie Debuys
10.2015 - 03.2020
Head Server
Toojays
05.2011 - 10.2015
Cashier, Deli Worker, Shift Supervisor
Belchers Village Market
10.2004 - 08.2010
High Point High School
Some College (No Degree) - Business
Sussex County Community College