Maria Rocco
Brunswick
Summary
Dynamic Service Manager with a proven track record at Galati' Foreign Car Service, Inc., excelling in team leadership and customer relations. Expert in service scheduling and repair estimation, I fostered strong vendor relationships and enhanced productivity, ensuring high customer satisfaction and compliance with industry standards. Fluent in Italian and ASE certified.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
Galati' Foreign Car Service, Inc.
North Olmsted
05.2005 - Current
- Supervised five-member team, enhancing collaboration and productivity for quality repairs.
- Resolved customer complaints with effective solutions to maintain satisfaction levels.
- Developed and nurtured relationships with customers, vendors, and suppliers.
- Established clear benchmarks for service to uphold productivity and quality objectives.
- Coordinated service schedules to efficiently meet customer needs.
- Maintained accurate service records to ensure regulatory compliance.
- Executed daily workflow planning and scheduling as part of supervisory duties.
- Conducted repair estimates and cost negotiations to optimize budgets.
Education
Some College (No Degree) - Business Management
Cuyahoga Community College
Parma, OhioSkills
- Service scheduling and order flow
- Customer relations management
- Repair estimation and workflow
- Team leadership and supervision
- Work planning and prioritization
- Customer service excellence
- Productivity monitoring strategies
- Fluent in Italian
- ASE certification
Certification
- Ase Service Certification
Timeline
Service Manager
Galati' Foreign Car Service, Inc.
05.2005 - Current
Some College (No Degree) - Business Management
Cuyahoga Community College
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