Luis Rocha Garcia
9400 Los Olmos Dr. Los Fresnos,
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
6
6
years of professional experience
Work History
Customer Retention Agent
Spectrum
06.2024 - Current
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Assisted in creating departmental goals focused on enhancing customer retention strategies throughout the organization.
- Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
- Continuously refined personal approach to customer interactions, utilizing feedback from team members and supervisors to improve retention outcomes.
- Increased upsell opportunities by identifying additional products or services that met individual clients'' needs.
- Reduced cancellations through empathetic listening, understanding client needs, and offering tailored support.
Youth Care Worker
SouthWest Key
06.2021 - 05.2024
- Good communication skills
- Providing care/supervision to minors to ensure their safety and their well being.
- Document sickness or complains for the minors
- Providing transportation to minors to their needed destination, medical appointments and outings.
- Team Player
- Assisted with reunifying minors with their sponsors all over the united states.
- Aided with crisis intervention by redirecting negative behaviors and offering minors counseling.
- Organized recreational outings and community service projects, promoting social responsibility and civic engagement among youths.
- Ensured child safety by closely monitoring progress, addressing concerns, and taking prompt action when necessary.
Reception Tech
CSL Plasma
03.2020 - 03.2021
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Maintained high-quality standards by performing regular equipment maintenance checks and calibrations.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
- Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Collected blood samples in accordance with laboratory protocols and regulations.
Server
Buffalo Wings and Rings
04.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Vocational Technical School - Medical Assistant
South Texas Vocational Technical School
Brownsville, TX07.2019
Diploma - General Studies
Los Fresnos High School
Los Fresnos, TX06.2018
Skills
- Fully Bilingual in English & Spanish
- Excellent communication skills
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking Abilities
- Problem-solving skills
- Computer skills
- Call center experience
- Microsoft Excel
- Phlebotomy
- CPR
- Immunization administration
- Specimens collection and processing
- Patient triage
Timeline
Customer Retention Agent
Spectrum
06.2024 - Current
Youth Care Worker
SouthWest Key
06.2021 - 05.2024
Reception Tech
CSL Plasma
03.2020 - 03.2021
Server
Buffalo Wings and Rings
04.2019 - 03.2020
Vocational Technical School - Medical Assistant
South Texas Vocational Technical School
Diploma - General Studies
Los Fresnos High School
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