Maria Rodriguez
Operator / Mail specialist
North Fort Myers,FL
Summary
To obtain a position where 20 plus years of Customer Service experience and provide the Best Customer Satisfaction.
Overview
21
21
years of professional experience
Work History
Care Management Operator /Care Management / Operator /Mail Services Specialist
American Oncology Network
04.2021 - Current
- Answer patient phone calls and respond to emails
- Run mail report in ONCO and put patient information on an Excel spreadsheet.
- Locate patient MRN # (Medical Record Number) in ONCO and send all required mail from the Treatment plan .
- Prepare patient mailings with address labels and postage.
- Software used: ONCO EMR, Excel, Outlook and Word.
Traffic Clerk
ARC International
10.2003 - 03.2021
- Schedule pickups for TL & LTL shipments
- Check in drivers and log trailer #'s and Times in and out into Excell spreadsheet and instruct them on safety procedures. Call warehouse managers on 2 way radio to get assign doors.
- Prepare BOL, packing slips and labels for shipment.
- Submit NAFTA documents and Canadian Invoices when needed.
Education
No Degree - Microsoft Office Suite
The Cittone Institute
Brooklyn, NY03.2022
GED -
Eli Whitney Technical High School
Brooklyn, NY06.1984
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Data Entry
- Customer Service
- Positive Attitude
- Computer Skills
- Type 40-45 WPM
Timeline
Care Management Operator /Care Management / Operator /Mail Services Specialist
American Oncology Network
04.2021 - Current
Traffic Clerk
ARC International
10.2003 - 03.2021
No Degree - Microsoft Office Suite
The Cittone Institute
GED -
Eli Whitney Technical High School
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