Maria Rodriguez
355 Ruela Dr ,TX
Summary
Dynamic Member Service Representative with a proven track record at Allied Home Health, excelling in patient engagement and effective communication. Recognized for enhancing customer satisfaction through active listening and personalized care. Skilled in streamlining operations and reducing wait times, fostering a patient-first culture that prioritizes empathy and efficiency.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Allied Home Health
Remote /
01.2018 - 06.2025
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Delivered prompt service to prioritize customer needs.
- Ensured high standards of customer service by following up on resolved issues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Administrative Assistant
Rodríguez Consulting Services
Remote / Office
03.2015 - 12.2017
- Remote administrative assistants provide administrative support to businesses and individuals from a remote location, using digital tools and communication platforms.
- Scheduling appointments, setting reminders for important tasks and events, and coordinating meetings with clients or team members.
- Handle email correspondence and phone calls:They can respond to and organize emails, answer phone calls, and take messages in a timely and professional manner.
- Prepare and edit documents, reports, and presentations: This includes drafting, formatting, and proofreading documents to ensure accuracy and professionalism.
- Provide customer support and handle client inquiries: Respond to customer inquiries via email, chat, or phone, resolve issues, and ensure customer satisfaction.
Education
Associate of Arts - Medical Assistant / Healthcare Assistant
Sul Ross State University
Eagle Pass, TX12.2008
GED
Southwest Texas Junior College
Uvalde, TX06.2005
Skills
Excellent healthcare customer service extends beyond medical treatment, embracing effective communication, patient engagement, and seamless operations It’s about building trust and confidence at every interaction point
: Prioritize clear and compassionate communication
: Active Listening
: Plain Language
: Reduce wait times and streamline scheduling
: Implement personalized and patient-centered care
: Ultimately, a patient-first culture emphasizing empathy, efficiency, transparency, personalization, and continuous improvement through feedback is essential for providing excellent healthcare customer service
Timeline
Member Service Representative
Allied Home Health
01.2018 - 06.2025
Administrative Assistant
Rodríguez Consulting Services
03.2015 - 12.2017
Associate of Arts - Medical Assistant / Healthcare Assistant
Sul Ross State University
GED
Southwest Texas Junior College