Maria Rodriguez Cruz
Cape Coral,FL
Summary
Dynamic, multilingual service and healthcare professional with a proven track record at Hwy 55 Burgers Shakes & Fries, and Palmetto behavioral health excelling in customer service and multidisciplinary collaboration. Skilled in service leadership and therapeutic communication. Committed to delivering exceptional experiences.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Rehab Coach
Specific Care Chiropractic
Cape Coral, Florida
01.2026 - Current
- Coached Specific Care Chiropractic patients through corrective exercise routines and home care plans.
- Demonstrated proper exercise form and safe movement during patient sessions.
- Reviewed patient progress and adjusted coaching techniques for comfort.
- Communicated with chiropractors about patient needs and care updates.
Service Manager
Hwy 55 Burgers Shakes & Fries
07.2023 - 07.2024
- Supervised Hwy 55 restaurant shifts and guided front counter, dining room, and drive-thru teams.
- Trained crew on service standards, menu items, and guest recovery at Hwy 55 Burgers Shakes & Fries.
- Managed schedules, break coverage, and daily labor needs for restaurant service operations.
- Monitored food safety, cleanliness, and sanitation across kitchen and guest areas.
- Coordinated cash handling, register procedures, and end-of-shift drawer counts.
- Addressed guest concerns and resolved service issues with professional communication.
Lead Mental Health Technician
Summerville Palmetto Behavioral Health
03.2020 - 06.2023
- Supervised mental health technicians during behavioral health unit shift coverage.
- Monitored patient behavior and maintained safe therapeutic milieu.
- De-escalated agitated patients using calm, supportive communication.
- Documented observations, incidents, and patient status in clinical records.
- Assisted patients with daily care and personal needs.
- Coordinated with nurses and counselors on care plans.
- Led group activities and reinforced treatment schedule compliance.
- Supported family members during difficult times by offering emotional support or practical assistance.
- Collaborated with community providers to ensure continuity of care for discharged patients.
Education
Human Services - Children And Family Services
Southern New Hampshire University
Hooksett, NH 09.2023 - 10.2026
High School Diploma -
Sedona Sky Academy
Rimrock, AZSkills
- Patient coaching
- Care plan review
- Progress tracking
- Care coordination
- Patient documentation
- Team supervision
- Training delivery
- Safety monitoring
- Team development
- Effective communication
- Conflict resolution
- Active listening
- Student monitoring
Languages
- Spanish
- English
- Mandarin
Timeline
Rehab Coach
Specific Care Chiropractic
01.2026 - Current
Human Services - Children And Family Services
Southern New Hampshire University
09.2023 - 10.2026
Service Manager
Hwy 55 Burgers Shakes & Fries
07.2023 - 07.2024
Lead Mental Health Technician
Summerville Palmetto Behavioral Health
03.2020 - 06.2023
High School Diploma -
Sedona Sky Academy