MARIA ROLDAN TORRES
Charlotte,N.C.
Summary
Aspiring social worker with a strong commitment to making a positive impact on individuals and communities. Currently pursuing a Bachelor of Social Work degree. Dedicated and compassionate, with a proven track record of maintaining a high level of professionalism in all endeavors. Skilled in working effectively in a fast-paced environment and collaborating with diverse groups. A resourceful and fast learner who is eager to acquire new skills that will make a positive impact as part of a team.
Overview
3
3
years of professional experience
Work History
Intern
The Center for Community Transitions
08.2023 - Current
- Utilize exceptional empathy and interpersonal skills during the intake process to create a safe and comfortable space for clients, resulting in higher client engagement and more effective identification of their needs
- Designed bilingual online intake form (English/Spanish) for enhanced accessibility and accuracy, catering to diverse clientele needs
- Contributed to developing the 'Empowering Kids with Incarcerated Parents Curriculum' for elementary students, aiding in providing crucial support to children facing parental incarceration.
- Facilitate group sessions for "Justice Impacted Gals & Guys," creating a supportive space for children aged 10-18, resulting in noticeable growth in their social and emotional skills and fostering a sense of belonging and empowerment
- Assist in community outreach efforts, promoting the organization's mission, leading to increased family connections
Team Trainer
Chick-Fil-A Inc.
02.2022 - Current
- Provide exceptional customer service that aligns with company values, ensuring high satisfaction levels among clients and meeting their needs with care and attention
- Mentor and guide new team members respectfully, offer constructive feedback, and contribute to a positive work environment that enhances overall productivity and service quality
- Demonstrate strong multitasking abilities in a fast-paced setting, maintaining precision and efficiency while managing multiple tasks concurrently, ensuring quality outcomes even in demanding situations
Process Assistant
Amazon Distribution Center
08.2020 - 12.2021
- Successfully managed inbound stow operations, resulting in increased productivity and a more cohesive team
- Provided effective coaching and constructive feedback to team members, enhancing motivation and significantly boosting productivity
- Demonstrated adaptable leadership by addressing production needs dynamically, ensuring daily goals were met and exceeded
- Prioritized safety and productivity by maintaining a hazard-free and organized work area
Education
Bachelor of Social Work -
University of North Carolina At Charlotte
Charlotte, NC05.2024
Associate of Arts -
Sampson Community College
Clinton, NC12.2021
Skills
- Bilingual: English and Spanish
- Multicultural
- Adaptable
- Team Player
- Time Management
- Microsoft Office
- BLS Provider Certified (CPR & AED)
Timeline
Intern
The Center for Community Transitions
08.2023 - Current
Team Trainer
Chick-Fil-A Inc.
02.2022 - Current
Process Assistant
Amazon Distribution Center
08.2020 - 12.2021
Bachelor of Social Work -
University of North Carolina At Charlotte
Associate of Arts -
Sampson Community College
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