Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARIA ROMERO

Calexico,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Teller

Centris Federal Credit Union
09.2024 - Current
  • Referred customers to other banking departments for specialized services.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Warehouse Associate II

Astec Industries
11.2020 - 05.2024
  • All skills listed plus Oracle system
  • JDE system, UPS system
  • Pulling orders, Stocking, Receiving, Planning Luncheons
  • Training new hires, Forklift, Manlift, E-Pallet jack, Inventory counting
  • Assisted different departments when needed
  • PPE
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Team Supervisor

The Market/The Flight Deck
12.2018 - 02.2021
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
  • Partnered with [Type] manager to train and develop team member skillsets and competencies.
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Operated cash register to record transactions accurately and efficiently.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

B2B Lead & CSR

Wireless Vision/Express Locations
06.2015 - 09.2018
  • Traveling for training purposes of new products
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Department leader of various locations
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Consulted with businesses to supply accurate product and service information.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

Courses -

Southwestern College
10.2001

High School Diploma -

Castle Park High
06.2001

Skills

  • Leadership
  • Teamwork
  • Organizing and planning skills
  • Initiative
  • Computer literate
  • Office Knowledgeable
  • Multitasker
  • Customer and people skills
  • Effective communication
  • Responsible
  • Reliable
  • Creative
  • Problem-solving
  • Work great under pressure
  • Exceptional customer service
  • Professionalism and Courtesy
  • Excellent time management skills
  • Transaction processing accuracy
  • Relationship building and management
  • Spanish speaking

Certification

  • Team Leader, 1999
  • Management, 2002
  • Customer Service, 1995

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Teller

Centris Federal Credit Union
09.2024 - Current

Warehouse Associate II

Astec Industries
11.2020 - 05.2024

Team Supervisor

The Market/The Flight Deck
12.2018 - 02.2021

B2B Lead & CSR

Wireless Vision/Express Locations
06.2015 - 09.2018

High School Diploma -

Castle Park High

Courses -

Southwestern College

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MARIA ROMERO