Rachel Rathman
Omaha,NE
Summary
Personable and dedicated customer service representative with experience in the banking industry. Solid team leader with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Service Representative
Centris Federal Credit Union
Omaha, NE
12.2022 - Current
- Assistant Manager
- Monthly loan and deposit point goals
- Branch scheduling
- Monthly 1:1s with Tellers
- Staff Training
- Resolve escalations
Assistant Manager
Cobalt Credit Union
Omaha, NE
06.2021 - 12.2022
- Monthly loan and deposit point goals
- Staff training
- Vault balancing and auditing
Universal Teller
Metro Credit Union
Omaha, NE
02.2020 - 06.2021
- Teller Operations
- Vault balancing and auditing
Education
High School Diploma -
Omaha Burke High School
Omaha05-2014
Skills
- Task Delegation
- Sales Proficiency
- Policy Enforcement
- Strong Leadership
- Exceptional Communication
- Staff Mentoring
- De-Escalation Techniques
- Service Upselling
- Scheduling
- Client Relationship Building
- Team Management
Certification
- General Notary
Timeline
Lead Service Representative
Centris Federal Credit Union
12.2022 - Current
Assistant Manager
Cobalt Credit Union
06.2021 - 12.2022
Universal Teller
Metro Credit Union
02.2020 - 06.2021
High School Diploma -
Omaha Burke High School
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