Rachel Moore
Long Beach,CA
Summary
Dynamic and dependable healthcare professional committed to elevating customer satisfaction, retention, and time management efficiency. With over 15 years of administrative experience in the healthcare sector, possesses a strong ability to leverage formal education to implement effective processes within large, complex organizations. Eager to contribute service expertise in a role that inspires and facilitates significant growth in healthcare administration. A proven track record of enhancing operational efficiency while prioritizing patient and client needs underscores a dedication to excellence in the field.
Overview
26
26
years of professional experience
Work History
Lead Service Representative
Kaiser Permanente Medical Center
01.2005 - Current
- Collaborate with KP members, customers, patients, and physicians by providing reliable, clear, and consistent healthcare information to support services and improve operational performance.
- conduct large-scale clerical and administrative functions including scheduling follow-up appointments based on treatment availability accurately entering and extracting insurance and personal data translating medical codes and leveraging medical terminology to support health plan education.
- Aid in essential COVID-19 urgent care registration screening and vaccine registration.
- Facilitate resolution of all complaints with patience, providing valuable feedback to management for developing and implementing service trends.
- display personal responsibility and accountability by meeting schedule adherence requirements pertaining to insurance authorization Medicare billing copayments and deductibles in accordance with HIPAA.
- Efficiently direct incoming calls to appropriate staff while maintaining confidentiality during qualification of identification and insurance documents for patient check-in in laboratory and x-ray departments.
- Trained and mentored staff on best practices in customer service protocols.
- Supervised daily operations to ensure exceptional patient service and support.
- Developed standard operating procedures for enhanced service delivery consistency.
Merchandiser
Macy’s Department Store
01.2014 - 01.2022
- Performed daily physical counts and facilitated quarterly audits of internal sales and cycle counts for locating missing product to generate strategic recommendations for merchandising and stock management.
- Analyzed impact of displays and merchandise layouts through diligent review of competitor pricing to maximize profitability and refine marketing approaches.
- Implemented ERP software proficiently to ensure log precision and address pricing inconsistencies.
- Utilized mathematical skills and writing techniques to create clear and organized reports for effective communication with management and internal staff.
- Developed and implemented visual merchandising strategies to enhance product presentation and customer engagement.
Customer Service Cashier
Union 76 Service Station
01.2003 - 01.2006
- Emitted vibrant energy by engaging customers positively and showcasing in-depth understanding of point of sale system and retail merchandise.
- Coordinated register activities by opening and closing registers, delivering deposits, authorizing returns, validating identification, and processing cash and credit card transactions.
- Safely dispose of trash and waste while strictly adhering to risk management and safety protocols.
- Facilitated customer assistance in air and water vehicle maintenance and ensured identification verification for lottery tickets in accordance with California state regulations.
- Cataloged thorough accounts of daily cash and credit sales pump malfunctions and discrepancies.
Youth Recreation Supervisor
City of Downey
01.2000 - 01.2003
- Systematically observed social interactions and activities of 15 to 20 children spanning ages 8 to 13 years
- Facilitated adherence to fair game principles through consistent practice of techniques and active participation in supplemental educational activities including reading, speech writing, and crafts.
- Conducted evaluations and training for personnel and coaches, boosting team performance. Supervised maintenance of ball field and gymnasium equipment to uphold optimal conditions. Enforced rules and regulations, ensuring compliance at all events and practices. Designed marketing materials and scheduled activities to enhance participation levels.
- Executed regular sanitation of facility to protect reputation and affirm cleanliness of sports equipment and areas.
- Developed and implemented recreational programs enhancing community engagement and participation.
Education
Master’s - healthcare administration
University of Phoenix
05-2018
BS - Health Science
Kaplan University
05-2016
High School Diploma - undefined
Warren High School
Downey, CA06-2012
Skills
- EHR
- Health Connect
- Superuser
- Enterprise Risk Management
- Medical Coding
- Health Insurance
- Billing
- Data Entry
- Complaint Resolution
- HIPAA
- Labor Management
- Performance Evaluation
- Microsoft Office Suite
- Client relationship building
- Team management
- Exceptional communication
- Customer service expertise
- Task delegation
Timeline
Merchandiser
Macy’s Department Store
01.2014 - 01.2022
Lead Service Representative
Kaiser Permanente Medical Center
01.2005 - Current
Customer Service Cashier
Union 76 Service Station
01.2003 - 01.2006
Youth Recreation Supervisor
City of Downey
01.2000 - 01.2003
BS - Health Science
Kaplan University
High School Diploma - undefined
Warren High School
Master’s - healthcare administration
University of Phoenix