Taylor Breedlove
Washington,Tx
Summary
I am a first year EKG Technician looking to provide my expertise to the healthcare field. I gained my certification from the NHA on February 7, 2024 as well as my BLS Certification. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Randstad Temp Agency/Mercer
Houston
08.2023 - 11.2023
- Mercer handles a lot of different aspects of a business, I had the job role of a Pension Termination Customer Service Representative
- Accepted all incoming calls for participants wanting to rollover, cash out, defer, or choose an annuity plan for their pensions
- Made outbound calls for participants with client specific questions regarding calculations or why they were not eligible for the pension termination
- The amount of inbound calls was approximately 40 calls a day
- Helped participants through election paperwork and website election options to make sure they filled out the pension information correctly
- Verified all participants with their credentials such as: last four of social security, date of birth, mailing address and telephone number
Patient Billing
PFS Group
Houston
03.2021 - 04.2023
- PFS Group is a company that handles hospital billing and insurance claims
- Accept all incoming calls regarding the patient's billing statements and also make outbound calls
- Calling doctor's offices and nurses if the coding is correct
- Conducting follow up with the insurance providers and patients
- Apply insurance to the patient's account, dispute bills, advise of account balances and why balance was left by the insurance company, set up payment plans, and notate accounts.
Education
EKG Technician Certification -
Remington College
Houston, Tx02.2024
Kinesiology -
Prairie View A&M
Prairie View, TX05.2019
Skills
- CPR
- EKG
- Patient Care
- Technical Proficiency
- Cardiac Terminology
- EHR
- Emergency Response
- HIPAA
- People Skills
- Compassion
- Explains Procedure to patients
- Multitasking
- Written and Verbal Communication
- Problem solving
- Active listening
- Computer Skills
- Proofreading
- POS systems expert
- Process Optimization
- Complaint Handling
- Data Management
- Coordination
- Problem Resolution
- Product Knowledge
- Medical billing knowledge
- Work Prioritization
- Data Evaluation
- Customer Data Confidentiality
- Document filing
- Recordkeeping strengths
- Professional telephone demeanor
- HIPAA Compliance
- Stress Tolerance
Alternate Email
taynicole9395@gmail.com
Certification
- CET - EKG Technician
Timeline
Customer Service Representative
Randstad Temp Agency/Mercer
08.2023 - 11.2023
Patient Billing
PFS Group
03.2021 - 04.2023
EKG Technician Certification -
Remington College
Kinesiology -
Prairie View A&M